Improved LSI-based Natural Language Call Routing using speech recognition confidence scores

ICCC 2004 - Second IEEE International Conference on Computational Cybernetics, Proceedings

Volumn , Issue , 2004, Pages 409-413

  Tyson, Na'im ^a   Matula, Valentine C ^b  

^a OHIO STATE UNIVERSITY   (United States)

^b AVAYA LABS RESEARCH   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

INDEXING (OF INFORMATION); MATRIX ALGEBRA; ROUTERS; SEMANTICS; SPEECH RECOGNITION; VECTORS;

AUTOMATIC SPEECH RECOGNIZER (ASR); CALL CENTERS; LATENT SEMANTIC INDEXING (LSI); NATURAL LANGUAGE CALL ROUTING (NLCR);

NATURAL LANGUAGE PROCESSING SYSTEMS;

EID: 20844462698     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (7)

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2. B. Carpenter and J. Chu-Carroll, "Vector-based natural language call routing," Computational Linguistics, 25(3):361-388, 1999.
3. C. Faloutsos and D. W. Oard, "A survey of information retrieval and filtering methods," Technical Report, CS-TR-3514, University of Maryland at College Park, College Park, MD, USA. August 1995.
4. D. Hakkani-Tür, G. Riccardi, and A. Gorin, "Active learning for automatic speech recognition," in Proceedings of The International Conference on Acoustics, Speech and Signal Processing (ICASSP), May 2002.
5. L. Li and W. Chou. Improving latent semantic indexing based classifier with information gain. Technical report, Avaya Labs Research, 233 Mt. Airy Road, Basking Ridge, New Jersey 07920, USA.
6. Christopher D. Manning and Hinrich Schütze. Foundations of Statistical Natural Language Processing, Massachusetts Institute of Technology: 1999, p. 300-301 and 542-543.
7. Imed Zitouni, Hong-Kwang Jeff Kuo and Chin-Hui Lee, "Combination of Boosting and Discriminative Training for Natural Language Call Steering Systems," in Proceedings of IEEE International Conference on Acoustics, Speech, and Signal Processing (ICASSP), May 2002.