Self-assessment and quality awards: a formula for making quality strategic?

Strategic Change

Volumn 8, Issue 2, 1999, Pages 87-93

  Brown, Alan ^a   Van der Wiele, Ton ^b   Millen, Robert ^c  

^a EDITH COWAN UNIVERSITY   (Australia)

^b ERASMUS UNIVERSITY ROTTERDAM   (Netherlands)

^c NORTHEASTERN UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 20444467924     PISSN: None     EISSN: 10991697     Source Type: Journal    
DOI: 10.1002/(SICI)1099-1697(199903/04)8:2<87::AID-JSC422>3.0.CO;2-W     Document Type: Article

References (10)

1. Brown, A. and Van der Wiele, T. (1996a). Quality management self-assessment in Australia. Total Quality Management, 7(3), 293–308.
2. Brown, A. and Van der Wiele, T. (1996b). Survey on Australian self-assessment. The Quality Magazine, 5(3), 18–24.
3. Brown, A., Millen, R. and Van der Wiele, T. (1998). An empirical investigation of the use of self-assessment practices in the USA. Proceedings Second International and Fifth National Research Conference on Quality Management, Melbourne, February 8–11.
4. Crosby, P. B. (1979). Quality is free; the Art of Making Quality Certain, New American Library, New York.
5. Dean, J. W. Jr and Bowen, D. E. (1994). Management theory and total quality: improving research and practice through theory development. Academy of Management Review, 19(3), 392–418.
6. Juran, J. M. (1995). A history of managing for quality. Quality Progress, 28(8), 125–129.
7. Raynor, M. E. (1992) Quality as a strategic weapon. Journal of Business Strategy, 13(5), 3–9.
8. Van der Wiele, A. (1995). ‘Pan-European Survey on Self-Assessment’. Proceedings of the EFQM Learning Edge Conference, Vienna, 18/19 May.
9. Van der Wiele, T. and Brown, A. (1995). Quality self-assessment: managing the quality journey. International Journal of Business Studies, 3(2), 107–120.
10. Van der Wiele, T. and Brown, A. (1996). Approaches to quality management self-assessment: evidence from Europe and Australia. Proceedings First International Research Conference on Quality Management, Monash University, February.