The role of facilitating conditions and institutional trust in electronic marketplaces

Journal of Electronic Commerce in Organizations

Volumn 3, Issue 3, 2005, Pages 69-82

  Ratnasingam, Pauline ^a   Gefen, David ^b   Pavlou, Paul A ^c  

^a UNIVERSITY OF CENTRAL MISSOURI   (United States)

^b DREXEL UNIVERSITY   (United States)

^c UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Business to business e marketplaces; EDI; Faciliting conditions; Institutional trust; Interorganizational relationships

Indexed keywords

ELECTRONIC DATA INTERCHANGE; MARKETING; SECURITY OF DATA; STANDARDS;

FACILITATING CONDITIONS; INSTITUTIONAL TRUST; INTERORGANIZATIONAL RELATIONSHIPS;

ELECTRONIC COMMERCE;

EID: 20444390406     PISSN: 15392937     EISSN: 15392929     Source Type: Journal    
DOI: 10.4018/jeco.2005070105     Document Type: Article

References (59)

1. business to business e-boom. (2000). Business Week, 62.
2. B exchanges must make strides in supply chain services. (2002). The Grocer.
3. Bailey, J., & Bakos, J.Y. (1997). Reducing buyer search costs: Implications for electronic marketplaces. Management Science, 43(12), 1676-1692.
4. Bakos, J.Y. (1998). The emerging role of electronic marketplaces on the Internet. Communications of the ACM, 41(8), 35-42.
5. Berryman, K., & Heck, S. (2001). Is the third time a charm for B2B. The McKinsey Quarterly, 2,
6. Bhimani, A. (1996). Securing the commercial Internet. Communications of the ACM, 39(6), 29-35.
7. Chwelos, P., Bensbasat, I., & Dexter, A.S. (2001). Research report: Empirical test of an EDI adoption model. Information Systems Research, 12(3), 304-321.
8. Dai, Q., & Kauffman, R.J. (2001). Business models for Internet-based e-procurement systems and B2B electronic marketplaces: An exploratory assessment. Proceedings of the 34th Hawaii International Conference on System Sciences.
9. Dai, Q., & Kauffman, R.J. (2004). Partnering for perfection: An economics perspective on B2B electronic market strategic alliances. In K. Tomak (Ed.), Advances in the economics of information systems (,pp.).
10. Day, G.S., Fein, A.J., & Ruppersberger, G. (2003). Shakeouts in digital markets: Lessons from B2B exchanges. California Management Review, 45(2), 131-151.
11. El Sawy, O.A., & Pavlou, P.A. (2002). Using a process-services perspective to the strategic design of B2B exchanges [working paper]. Los Angeles: University of Southern California.
12. Forrester Research. (1999). Corporate electronic commerce prediction. Retrieved, from http://thestandard.net/metrics/display/ 0,1283,865,00.htm
13. Fukuyama, F. (1995). Trust: The social virtues & the creation of prosperity. New York: Free Press.
14. Ganesan, S. (1994). Determinants of longterm orientation in buyer-seller relationships, Journal of Marketing, 58, 1-19.
15. Gefen, D. (2000). E-commerce: The role of familiarity and trust. Omega: The International Journal of Management Science, 28(6), 725-737.
16. Gefen, D. (2002). Customer loyalty in e-commerce. JAIS, 3, 27-51.
17. Gefen, D. (2002a). Nurturing clients' trust to encourage engagement success during the customization of ERP systems. Omega: The International Journal of Management Science, 30, 287-299.
18. Gefen, D. (2004). What makes ERP implementation relationships worthwhile: Linking trust mechanisms and ERP usefulness. Journal of Management Information Systems, 21(1), 275-301.
19. Gefen, D., Karahanna, E., & Straub, D.W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51-90.
20. Hart, P., & Saunders, C. (1997). Power and trust: Critical factors in the adoption and use of electronic data interchange. Organization Science, 8(1), 23-42.
21. Heide, J.B., & John, G. (1990). Alliances in industrial purchasing: The determinants of joint action in buyer supplier relationships. Journal of Marketing Research, 37(1), 24-36.
22. Iacovou, C.L., Benbasat, I., & Dexter, A.S. (1995). Electronic data interchange and small organizations: Adoption and impact of technology. MIS Quarterly, 19(4), 465-485.
23. Jamieson, R. (1996). Auditing and electronic commerce. Proceedings of the EDI Forum, Perth, Western Australia.
24. Jap, S.D., & Ganesan, S. (1999). Control mechanisms and the relationship life cycle: Implications for safeguarding specific investments and developing commitment. Journal of Marketing Research, 37, 227-245.
25. Joachim, D., & Moozakis, C. (2001). Can Covisint find its way? Internet Week. Retrieved September 17, 2001, from http://www.internetweek.com/newslead01/lead091701.htm
26. Kaplan, S., & Sawhney, M. (2000). E-hubs: The new B2B marketplaces. Harvard Business Review, 78(3), 97-104.
27. Kumar, N. (1996). The power of trust in manufacturer-retailer relationships. Harvard Business Review, 74(6), 92-106.
28. Luhmann, N. (1979). Trust and power. London: John Wiley and Sons.
29. Malone, T.W., Yates, J., & Benjamin, R.I. (1987). Electronic markets and electronic hierarchies. Communication of the ACM, 30(6), 484-497.
30. Marcella Jr., A. J., & Chan, S. (1993). EDI security, control and audit. Artech House Inc.
31. Marcella, A.J., Stone, L., & Sampias, W.J. (1998). Electronic commerce: Control issues for securing virtual enterprises. The Institute of Internal Auditors.
32. McKnight, D.H., & Chervany, N.L. (2002). What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology. International Journal of Electronic Commerce, 6(2), 35-53.
33. McKnight, D.H., Cummings, C.C., & Chervany, N.L. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23(3), 473-490.
34. Morgan, R.M., & Hunt, S.D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38.
35. Palmer, J.W., Bailey, J.P., & Faraj, S. (2000). The role of intermediaries in the development of trust on the WWW: The use and prominence of trusted third parties and privacy statements [Electronic version]. Journal of Computer Mediated Communication, 5(3),.
36. Parker, D.B. (1995). A new framework for information security to avoid information anarchy. IFIP, 155-164.
37. Pavlou, P.A. (2002). Institutional trust in interorganizational exchange relationships: The role of electronic B2B marketplaces. Journal of Strategic Information Systems, 11(4), 105-143.
38. Pavlou, P.A., & Gefen, D. (2002). Building effective online auction marketplaces with institution-based trust. Proceedings of the International Conference on Information Systems (ICIS), Barcelona, Spain.
39. Pavlou, P.A., Tan, Y.H., & Gefen, D. (2003). The transitional role of institutional trust in online inter-organizational relationships. Proceedings of the Hawaii Information Systems Science Conference, Hawaii.
40. Picard, G. (1992). EDI for managers and auditors. NCC Blackwell, 1-167.
41. Premkumar, G., Ramamurthy, K., & Crum, M. (1997). Determinants of EDI adoption in the transportation industry. European Journal of Information Systems, 6, 107-121.
42. Premkumar, G., Ramamurthy, K., & Nilakanta, S. (1994). Implementation of EDI - An innovation diffusion perspective. Journal of Management Information Systems, 11(2), 157-186.
43. Raisinghani, M., & Hanebeck, H.C. (2002). Rethinking B2B e-marketplaces and mobile commerce: From information to execution. Journal of Electronic Commerce Research, 3(2), 86-97.
44. Ratnasingam, P. (1996). Information security issues in EDI [honors thesis]. Melbourne, Australia: Monash University.
45. Ratnasingam, P. (1998). Internet-based EDI, trust and security. Information Management and Computer Security, 6(1), 33-39.
46. Ratnasingam, P. (2000). The influence of power among trading partners in business to business electronic commerce. Internet Research, 1, 56-62.
47. Ratnasingam, P., Pavlou, P.A., Tan, Y.-H., & Gefen, D. (2003). Facilitating conditions and institutional trust for electronic marketplace participation. Proceedings of the Information Resources Management Association International Conference, Philadelphia, Pennsylvania.
48. Ratnasingam, P., & Tan, Y.-H. (2002). Institutional trust and related EDI lessons for electronic marketplaces [working paper]. Amsterdam: Free University of Amsterdam.
49. Rayport, J.F., & Sviokla, J.F. (1994). Managing in the marketspace. Harvard Business Review, 72(6), 141-151.
50. Reichheld, F.F., & Schefter, P. (2000). E-loyalty: Your secret weapon on the Web. Harvard Business Review, 78(4), 105-113.
51. Sarkar, M.B., Butler, B., & Steinfeld. (1995). Intermediaries and cybermediaries: A continuing role for mediating players in the electronic marketplace. Journal of Computer Mediated Communication, 1(3).
52. Shapiro, S.P. (1987). The social control of impersonal trust. American Journal of Sociology, 93(3), 623-658.
53. Sklar, D. (2001). Building trust in an Internet economy. Strategic Finance, 82(10), 22-25.
54. Sparks, L., Wagner, B.A. (2003). Retail exchanges: A research agenda. Supply Chain Management: An International Journal, 8(1), 17-25.
55. Tan, Y.-H., & Thoen, W. (2001). Toward a generic model of trust for electronic commerce. International Journal of Electronic Commerce, 5(2), 61-74.
56. Webster, J. (1995). Networks of collaboration or conflict? Electronic data interchange and power in the supply chain. Journal of Strategic Information Systems, 4(1), 31-42.
57. Weems, C. (2001). Technology and e-commerce will continue to create wealth. Trusts and Estates, 140(7), 10-14.
58. Williamson, O.E. (1975). Markets and hierarchies, analysis and anti-trust implications. New York: The Free Press.
59. Zucker, L.G. (1986). Production of trust: Institutional sources of economic structure: 1840-1920. In B. Staw, & L. Cummings (Eds.), Research in organizational behavior (pp. 53-111).