Customer value creation through knowledge creation with customers: Case studies of IT and multimedia businesses in Japan

International Journal of Innovation and Learning

Volumn 2, Issue 4, 2005, Pages 357-385

  Kodama, Mitsuru ^a  

^a NIHON UNIVERSITY   (Japan)

Author keywords

Collaboration; Dialectic; Innovation; Knowledge creation; Learning; Trust

Indexed keywords

HIGH TECHNOLOGY INDUSTRY; INFORMATION TECHNOLOGY; INNOVATION; MULTIMEDIA;

ASIA; EASTERN HEMISPHERE; EURASIA; FAR EAST; JAPAN; WORLD;

EID: 20444378503     PISSN: 14718197     EISSN: 17408016     Source Type: Journal    
DOI: 10.1504/IJIL.2005.006661     Document Type: Article

References (53)

1. Black, A., Wright, O. and Bachman, J.E. (1998) In Search of Shareholder Value, Financial Times Management, Price Waterhouse, London.
2. McTaggart, J.M., Konters, P.W. and Mankins, M.C. (1994) The Value Imperative, The Free Press.
3. Drucker, P.F. (1985) Innovation and Entrepreneurship, Harper & Brothers, New York.
4. Barnard, C.I. (1948) Organization and Management, Harvard University Press, Cambridge, MA.
5. Simon, H.A. (1976) Administrative Behavior, 3rd ed., New York Press.
6. Heskett, J.L., Jones, T.O., Loveman, G.W., Sasser, E.R. and Schlesinger, L.A. (1994) 'Putting the service-profit chain to work', Harvard Business Review, March-April, pp. 164-174.
7. Nonaka, I. and Takeuchi, H. (1995) The Knowledge-Creating Company, Oxford University Press, New York.
8. Prahalad, C.K. and Ramaswamy, K. (2000) 'Co-opting customer competence', Harvard Business Review, Vol. 78, No. 1, pp.79-87.
9. Drejer, A. (2003) 'Innovation and learning', International Journal of Innovation and Learning, Vol. 1, No. 1, pp.9-23.
10. Mentzas, G. (2003) 'A strategic management framework for leveraging knowledge assets', International Journal of Innovation and Learning , Vol. 1, No. 2, pp.115-142.
11. Liebowitz, J. (2003) 'Keynote paper: measuring the value of online communities, leading to innovation and learning', International Journal of Innovation and Learning, Vol. 1, No. 1, pp.1-8.
12. Paiva, E.L. (2003) 'Integrating different types of knowledge: an empirical investigation', International Journal of Innovation and Learning, Vol. 1, No. 1, pp.45-55.
13. Yang, J. (2004) 'Knowledge management opportunities for cycle time reduction', International Journal of Innovation and Learning, Vol. 1, No. 2, pp.192-207.
14. Nonaka, I. and Konno, N. (1998) 'The concept of 'Ba': building a foundation for knowledge creation', California Management Review, Vol. 40, No. 3, pp.1-15.
15. Locke, K. (2001) Grounded Theory in Management Research, Sage, Thousand Oaks, CA.
16. Atkinson, P. and Hammersley, M. (1994) 'Ethnography and participant observation', in Denzin, N.K. and Lincoln, Y.S. (Eds.): Handbook of Qualitative Research, Sage Publications Thousand Oaks, CA, pp.105-117.
17. Lalle, B. (2003) 'The management science researcher between theory and practice', Organization Studies, Vol. 24, No. 7, pp.1097-1114.
18. Marshall, C. and Rossman, G. (1989) Designing Qualitative Research , Sage, London.
19. Glaser, B and Strauss, A (1967) The Discovery of Grounded Theory: Strategies for Qualitative Research, Aldine, Chicago.
20. Silvermann, D. (2000) Doing Qualitative Research, Sage, Thousand Oaks, CA.
21. Strauss, A. (1987) Qualitative Analysis for Social Scientists, Cambridge University Press, New York.
22. Eisenhardt, K.M. (1989) 'Building theories from case study research', Academy of Management Review, Vol. 14, pp.532-550.
23. Kodama, M. (2001) 'New business through strategic community management: case study of multimedia business field', International Journal of Human Resource Management, Vol. 11, pp.1062-1084.
24. Nonaka, I. and Toyama, R. (2002) 'A firm as a dialectical being: towards a dynamic theory of a firm', Industrial and Corporate Change, Vol. 11, pp.995-1009.
25. Nonaka, I. (1991) 'The knowledge creating-company', Harvard Business Review, pp.96-104.
26. Gray, B. (1989) Collaborating: Finding Common Ground for Multiparty Problems, Jossey-Bass Inc. Publishers, San Francisco, CA.
27. Anand, B. and Khanna, T. (2000) 'Do firms learns to create value? The case of alliances', Strategic Management Journal, Vol. 21, No. 3, pp.295-315.
28. Larsson, R., Bengtsson, L., Henriksson, K. and Sparks, J. (1998) 'The interorganizational learning dilemma: collective knowledge development in strategic alliances', Organization Science, Vol. 9. No. 3, pp.285-305.
29. Kale, P., Singh, H. and Perlmutter, H. (2000) 'Learning and protection of proprietary assets in strategic alliances: building relational capital', Strategic Management Journal, Vol. 21, No. 3, pp.217-237.
30. Gulati, R. (1999) 'Network location and learning: the influence of network resources and firm capabilities on alliance formation', Strategic Management Journal, Vol. 20, No. 5, pp.397-420.
31. Powell, W., Koput, W. and Smith-Doerr, J. (1996) 'Inter-organizational collaboration and the locus of innovation: networks of learning in biotechnology', Administrative Science Quarterly, Vol. 41, pp.116-146.
32. Westley, F. and Vredenburg, H. (1991) 'Strategic bridging: the collaboration between environmentalists and business in the marketing of green products', Journal of Applied Behavioural Science, Vol. 27, No. 2, pp.65-90.
33. Gray, B. and Wood, J. (1991) 'Collaborative alliances: moving from practice to theory', Journal of Applied Behavioral Science, Vol. 27, No. 1, pp.3-23.
34. Wood, J. and Gray, B. (1991) 'Toward a comprehensive theory of collaboration, Journal of Applied Behavioral Sciences, Vol. 27, No. 2, pp.139-163.
35. Dasgupta, P. (1988) 'Trust as a commodity', in Gambetta, D. (Ed.): Trust: Marking and Breaking Cooperative Relations, Basil Blackwell, New York, pp.49-72.
36. Ring, S. and Van de Ven, A. (1994) 'Developmental process of cooperative interorganizational relationships', Academy of Management Review, Vol. 23. No. 3, pp.393-404.
37. Webb, A. (1991) 'Coordination: a problem in public sector management', Policy and Politics, Vol. 19, No. 4, pp.229-241.
38. Leifer, R. and Mills, P. (1996) 'An information processing approach for deciding upon control strategies and reducing control loss in emerging organizations', Journal of Management, Vol. 22, pp.113-137.
39. Bradach, J. and Eccles, R. (1989) 'Price, authority, and trust: from ideal types to plural forms', Annual Review of Sociology, Vol. 15, pp.97-118.
40. Gulati, R. (1995) 'Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances', Academy of Management Journal, Vol. 38, No. 1, pp.85-112.
41. Rousseau, D., Sitkin, S., Burt, R. and Camerer, C. (1998) 'Not so different after all: a cross-discipline view of trust', Academy of Management Review, Vol. 23, No. 3, pp.393-404.
42. Sttkin, S., Rousseau, D., Burt, R. and Camerer, C. (Eds.) (1998) 'Special topics forum on trust in and between organizations', Academy of Management Review, Vol. 23, No. 3.
43. Lane, C. and Backmann, R. (1998) Trust Within and Between Organizations: Conceptual Issues and Empirical Applications, Oxford University Press, Oxford, UK.
44. Vansina, I., Taillieu, T. and Schruijer, S. (1998) 'Managing multiparty issues: learning from experience', in Woodman, R. and Pasmore, W. (Eds.): Research in Organizational Change and Development, Vol. 11, Greenwich, CT, JAI, pp.159-181.
45. Kodama, M. (2003) 'Knowledge creation through the synthesizing capability of networked strategic communities: case study on new product development in Japan', Knowledge Management Research & Practice, Vol. 1, No. 2, pp.77-85.
46. Nonaka, I. and Toyama, R. (2003) 'The knowledge-creating theory revisited: knowledge creation as a synthesizing process', Knowledge Management Research & Practice, Vol. 1, No. 1, pp.2-10.
47. Giddens, A. (1984) The Constitution of Society, University of California Press, Berkeley.
48. Lipnack. J. and Stamps, J. (1977) Virtual Teams, Reaching Across Space, Time, and Organizations with Technology, John Wiley & Sons, New York.
49. Chrislip, D. and Larson, C. (1994) Collaborating Leadership: How Citizens and Civic Leaders can Make a Difference, Jossey-Bass, San Francisco.
50. Bryson, B. and Crosby, B. (1992) Leadership for the Common Good: Tackling Public Problems in a Shared-Power World, Jossey-Bass, San Francisco.
51. Osterlof, M. and Frey, B. (2000) 'Motivation, knowledge transfer, and organizational forms', Organization Science, Vol. 11, pp.538-550.
52. Greanleaf, R. (1979) Servant Leadership, Paulist Press, New York.
53. Spears, L. (1995) Reflections on Leadership, Wiley, New York.