Theory and practice of waiting time data as a performance indicator in health care: A case study from The Netherlands

Health Policy

Volumn 73, Issue 1, 2005, Pages 41-51

  Stoop, Arjen P ^a   Vrangbæk, Karsten ^b   Berg, Marc ^a  

^a ERASMUS MEDICAL CENTER   (Netherlands)

^b UNIVERSITY OF COPENHAGEN   (Denmark)

Author keywords

Health care; Performance indicator; The Netherlands

Indexed keywords

ARTICLE; GENERAL PRACTITIONER; HEALTH CARE QUALITY; HOSPITAL ADMISSION; HUMAN; NETHERLANDS; PATIENT SATISFACTION; PERFORMANCE; PUBLICATION; TIME MANAGEMENT;

DATA COLLECTION; HEALTH SERVICES ACCESSIBILITY; HOSPITAL-PATIENT RELATIONS; HUMANS; NETHERLANDS; ORGANIZATIONAL CASE STUDIES; OUTPATIENT CLINICS, HOSPITAL; QUALITY INDICATORS, HEALTH CARE; REFERRAL AND CONSULTATION; SYSTEMS ANALYSIS; TIME FACTORS; TIME MANAGEMENT; WAITING LISTS;

EID: 19444379917     PISSN: 01688510     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.healthpol.2004.10.002     Document Type: Article

References (29)

1. J. Øvretveit Quality evaluation and indicator comparison in health care International Journal of Health Planning and Management 16 2001 229 241
2. H.T.O. Davies, M.F.P.H.M. Hon, and A.V. Shields Public trust and accountability for clinical importance: lessons from the national press reportage of the Bristol hearing Journal of Evaluation in Clinical Practice 5 1999 335 342
3. M.N. Marshall, P.G. Shekelle, S. Leatherman, and R.H. Brook The public release of performance data. What do we expect to gain? A review of the evidence Journal of the American Medical Association 283 2000 1866 1874
4. J. Øvretveit Informed choice? Health service quality and outcome information for patients Health Policy 37 1996 75 90
5. J. Appleby, A. Harrison, and S. Dewar Patients choosing their hospital British Medical Journal 326 2003 407 408
6. H.H. Schauffler, and J.K. Mordavsky Consumer reports in health care: do they make a difference? Annual Review of Public Health 22 2001 69 89
7. J.H. Hibbard Use of outcome data by purchasers and consumers: new strategies and new dilemmas International Journal for Quality Improvement in Health Care 10 1998 503 508
8. A.P. Stoop, M. Berg, and De Juiste Tijd Totstandkoming Betekenis en Gebruik van wachttijdgegevens (The right time: realization, meaning and use of waiting time data) 2002 ZonMw Den Haag
9. School MAA. Het nut van wachttijdinformatie (The use of waiting time data). Utrecht: Prismant; 2001.
10. W.B.F. Brouwer, N.J.A. Van Exel, and A.P. Stoop Grensoverschrijdende zorg niet in trek (Little demand for cross-border care) Economisch Statistische Berichten 87 2002 30 31
11. W. Brouwer, J. Van Exel, B. Hermans, and A. Stoop Should I stay or should I go? Waiting lists and cross-border care in the Netherlands Health Policy 63 2003 289 298
12. H.D. Hadjistavropoulos, B. Snider, and G. Bartlett Measuring the quality of performance in the management of waiting lists: using cataract surgery as an example Journal of Quality Improvement 24 8 1998 407 422
13. D. Light NHS waiting lists: the hidden agenda Consumer Policy Review 10 2000 126 132
14. T. Freeman Using performance indicators to improve heath care quality in the public sector: a review of the literature Health Services Management Research 15 2002 123 137
15. R.G. Thomson, and J. Lally Performance management at the crossroads in the NHS: don't go into the red Quality and Safety in Health Care 9 2000 201 202
16. M. Berg, and W. Schellekens Paradigma's van kwaliteit De verschillen tussen externe en interne kwaliteitsindicatoren (Paradigms of quality: the differences between external and internal quality indicators) Medisch Contact 57 2002 1203 1205
17. E.C. Schneider, and A.M. Epstein Influence of cardiac-surgery performance reports on referral practices and access to care - a survey of cardiovascular specialists New England Journal of Medicine 335 1996 251 256
18. J.P. Lips Ongrijpbare zorg (Intangible care) Medisch Contact 57 2002 1860 1863
19. E.C. Schneider, and A.M. Epstein Use of public performance reports: a survey of patients undergoing cardiac surgery Journal of the American Medical Association 279 1999 1638 1642
20. D.C. Hadorn, and A.C. Holmes The New Zealand priority criteria project. Part 1: Overview British Medical Journal 314 7074 1997 131 134
21. Franken E. ZorgDomein en zijn domein effecten: een gebalanceerde effectevaluatie naar ZorgDomein (ZorgDomein and its domain-effects: a balanced effect-evaluation of ZorgDomein). Erasmus Medical Center; 2003.
22. S.J. Frankel, and R.R. West Rationing and rationality in the National Health Service The Persistence of Waiting Lists 1993 MacMillan London
23. W.B.F. Brouwer, and A.P. Stoop Vaste afspraken maken wachten draaglijker (Booked appointments make waiting more bearable) Medisch Contact 56 23 2001 908 909
24. H.T.O. Davies, and M.N. Marshall Public disclosure of performance data: does the public get what the public wants? The Lancet 353 1999 1639 1640
25. H.T.O. Davies, and J. Lampel Trust in performance indicators? Quality in Health Care 7 1998 159 162
26. P. Smith Measuring health system performance European Journal of Health Economics 3 2002 145 148
27. A. McColl, P. Roderick, J. Gabbay, H. Smith, and M. Moore Performance indicators for primary care groups: an evidence based approach British Medical Journal 317 7169 1998 1354 1360
28. N. Pace Surgeons should beware of plans to print individual performance British Medical Journal 324 2002 979
29. Berg M. Informatie als instrument (Information as instrument). Rotterdam: iBMG, EUR; 2002.