Using the balanced scorecard to characterize benefits of integration in the safety net

Health Services Management Research

Volumn 18, Issue 2, 2005, Pages 109-123

  Wells, Rebecca ^a   Weiner, Bryan ^b  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF NORTH CAROLINA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMMERCIAL PHENOMENA; COMMUNITY CARE; CONTRACT; HEALTH CARE ACCESS; HEALTH CARE FINANCING; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; INTERVIEW; LEARNING; MANAGED CARE; MEDICAL INFORMATION SYSTEM; PATIENT CARE; PRIORITY JOURNAL; RESOURCE MANAGEMENT; SCORING SYSTEM; UNITED STATES;

ATTITUDE OF HEALTH PERSONNEL; BENCHMARKING; COMMUNITY HEALTH CENTERS; DELIVERY OF HEALTH CARE, INTEGRATED; HUMANS; INTERVIEWS; LEARNING; MANAGED CARE PROGRAMS; MEDICALLY UNDERSERVED AREA; QUALITY ASSURANCE, HEALTH CARE; STAFF DEVELOPMENT; UNITED STATES; VULNERABLE POPULATIONS;

EID: 19044388345     PISSN: 09514848     EISSN: None     Source Type: Journal    
DOI: 10.1258/0951484053723126     Document Type: Article

References (47)

1. Dievler A, Giovannini T. Community health centers: promise and performance. Med Care Res Rev 1998;55:405-431
2. Forrest C, Whelan E M. Primary care safety-net delivery sites in the United States. JAMA 2000;284:2077-83
3. Integrated Services Development Initiative/Shared Integrated Management Information Systems Grantee Profiles: 1999-2001. Bethesda: Policy Assistance and Development Branch, Division of Community and Migrant Health, Bureau of Primary Health Care, 2002
4. Health Centers and Rural Clinics: Payments Likely to be Constrained under Medicaid's New System (GAO-01-577). United States Government Accountability Office, 2001
5. Harrigan KR. Managing for Joint Venture Success. Lexington, MA: Lexington Books, 1986
6. Barringer BR, Harrison JS. Walking a tightrope: creating value through interorganizational networks. J Manage 2000; 26:367-403
7. Bluedorn AC, Johnson DK, Cartwright DK, Barringer BR. The interface and convergence of the strategic management and organizational environment domains. J Manage 1994;20:201-62
8. Doz YL, Hamel G. Alliance Advantage: The Art of Creating Value Through Partnering. Boston, MA: Harvard Business School Press, 1998
9. Dyer JH, Singh H. The relational view: cooperative strategy and sources of interorganizational competitive advantage. Acad Manage Rev 1998;23:660-79
10. Kogut B. The network as knowledge: generative rules and the emergence of structure. Strat Manage J 2000;21:405-25
11. Zuckerman HS, Kaluzny AD, Ricketts TCI. Alliances in health care: what we know, what we think we know, and what we should know. Health Care Manage Rev 1995;20:54-64
12. Provan KG, Milward HB. Do networks really work? A framework for evaluating public-sector organizational networks. Public Adm Rev 2001;61:414-23
13. Lasker RD, Weiss ES, Miller R. Partnership synergy: a practical framework for studying and strengthening the collaborative advantage. Milbank Q 2001;79:179-205
14. Lambrew J, Ricketts T, Morrissey J. Case study of the integration of a local health department and a community health center. Public Health Rep 1993;108:19-29
15. Shortell SM, Zukoski AP, Alexander JA et al. Evaluating partnerships for community health improvement: tracking the footprints. J Health Polit Policy Law 2002; 27:49-91
16. Yeatts D, Ray S, List N, Duggar B. Financing geriatric programs in community health centers. Public Health Rep 1991; 106:375-83
17. Lasker R. Medicine and Public Health: The Power of Collaboration. New York, NY: New York Academy of Medicine, 1997
18. Lemieux-Charles L, Chambers LW. Dementia Care Networks' Study. Technical Report. Toronto: University of Toronto and McMaster University, 2002
19. Hendryx MS, Ahern MM, Lovrich NP, McCurdy AH. Access to health care and community social capital. Health Serv Res 2001; 37:87-103
20. Gillies RR, Shortell SM, Anderson DA, Mitchell JB, Morgan KL. Conceptualizing and measuring integration: findings from the health systems integration study. Hosp Health Serv Admin 1993; 38:467-90
21. Weiner BJ, Alexander JA. The challenges of governing public-private community health partnerships. Health Care Manage Rev 1998;23:39-55
22. Miles MB, Huberman AM. Qualitative Data Analysis: An Expanded Sourcebook. 2nd edn. Thousand Oaks, CA: Sage Publications, 1994
23. Strauss A, Corbin J. Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory. Newbury Park, CA: Sage Publications, 1998
24. Glaser BG, Strauss AL. The Discovery of Grounded Theory: Strategies for Qualitative Research. New York, NY: Aldine De Gruyter, 1967
25. Boyatzis RE. Transforming Qualitative Information: Thematic Analysis and Code Development. Thousand Oaks, CA: Sage Publications, 1998
26. Kaplan RS, Norton DP. Translating Strategy into Action: The Balanced Scorecard. Boston, MA: Harvard Business School Press, 1996
27. Kaplan RS, Norton DP. The balanced scorecard: measures that drive performance. Harv Bus Rev 1992;70:71-9
28. Kaplan RS, Norton DP. Using the balanced scorecard as a strategic management system. Harv Bus Rev 1996;83:75-85
29. Kogut B. Joint ventures: theoretical and empirical perspectives. Strat Manage J 1988;9:319-32
30. Ford EW, Wells R. Sustainable network advantages: a game theoretic approach to community based health care coalitions. Health Care Manage Rev 2004;29: 159-69
31. Community Health Centers. Adapting to Changing Health Care Environment Key to Continued Success. United States Government Accountability Office, 2000
32. HHS Continues Health Care Safety Net Expansion. HRSA Press Office, Retrieved November 6, 2002, from the World Wide Web: http:/www.hhs.gov/news
33. Inamdar N, Kaplan RS. Applying the balanced scorecard in healthcare provider organizations. J Healthc Manage 2002; 47:179-95
34. Kaplan RS, Norton DP. The Strategy-Focused Organization. Boston, MA: Harvard Business School Press, 2001
35. Falik M, Needleman J, Wells BL, Korb J. Ambulatory care sensitive hospitalizations and emergency visits: experience of Medicaid patients using federally qualified health centers. Med Care 2001; 39:551-61
36. Nearly half of US public hospitals had negative margins in 2000. Health Care Financial Manage 2002;56:22-3
37. Lewin M, Altman S. America's Health Care Safety Net: Intact but Endangered (02/10/24). Washington, DC: Institute of Medicine, 2000
38. Burke DE, Wang BBL, Wan TTH, Diana ML. Exploring hospitals' adoption of information technology. J Med Syst 2002; 26:349-55
39. Mintzberg H. Managing care and cure - up and down, in and out. Health Serv Manage Res 2002;15:193-206
40. Clarkson MBE. A stakeholder framework for analyzing and evaluating corporate social performance. Acad Manage Rev 1995; 20:92-117
41. Mizrahi T, Rosenthal BB. Complexities of coalition buildings: leaders' successes, strategies, struggles, and solutions. Social Work 2001;46:63-78
42. Pedler M. Networked Organisations: An Overview. Issues in Health Development. Undated - last verified 25 October 2004. Available from www.hda-online.org.uk
43. Portes A. Social capital: its origins and applications in modern sociology. Ann Rev Sociol 1998;24:1-24
44. Argote L. Organizational Learning: Creating, Retaining and Transferring Knowledge. Boston, MA: Kluwer Academic Publishers, 1999
45. Argyris C, Schon DA. Organizational Learning II. New York, NY: Addison-Wesley Publishing Company, 1996
46. Black JS, Gregersen HB. Participative decision-making: an integration of multiple decisions. Hum Relations 1997; 50:859-78
47. Vanderslice VJ. Separating leadership from leaders: an assessment of the effect of leader and follower roles in organizations. Hum Relations 1988;41:677-96