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Volumn 29, Issue 1, 2005, Pages 18-33

Exploring online dating and customer relationship management

Author keywords

Consumer behaviour; Customer relations; Electronic commerce

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; INFORMATION RETRIEVAL; INTERNET; MATHEMATICAL MODELS; USER INTERFACES; WEB BROWSERS;

EID: 18844372868     PISSN: 14684527     EISSN: None     Source Type: Journal    
DOI: 10.1108/14684520510583927     Document Type: Article
Times cited : (23)

References (15)
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  • 4
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    • Match.com Personal Attraction (2003), "Match.com personality test", available at: http://attraction.match.com.
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  • 5
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    • The online dating industry
    • Mehrotra, P. (2003), "The online dating industry", Hindustan Times.com, November 30, available at: http://www.hindustantimes.com/ukedition.
    • (2003) Hindustan Times.com , Issue.30
    • Mehrotra, P.1
  • 7
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    • What is strategy?
    • Porter, M. (1996), "What is strategy?", Harvard Business Review, Vol. 74 No. 6, pp. 61-78.
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    • Porter, M.1
  • 8
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    • Clusters and the new economics of competition
    • Porter, M. (1998), "Clusters and the new economics of competition", Harvard Business Review, Vol. 76 No. 6, pp. 77-90.
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  • 9
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    • Porter, M.E. (1991), "Towards a dynamic theory of strategy", Strategic Management Journal, Vol. 12, pp. 95-117.
    • (1991) Strategic Management Journal , vol.12 , pp. 95-117
    • Porter, M.E.1
  • 10
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    • Michael Porter on competition
    • Porter, M.E. (1999a), "Michael Porter on competition", Antitrust Bulletin, Vol. 44 No. 4, pp. 841-80.
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    • Creating advantage
    • Porter, M.E. (1999b), "Creating advantage", Executive Excellence, Vol. 16 No. 11, pp. 13-14.
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    • Porter, M.E.1
  • 12
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    • Strategy and the Internet
    • Porter, M.E. (2001), "Strategy and the Internet", Harvard Business Review, Vol. 79 No. 3, pp. 62-78.
    • (2001) Harvard Business Review , vol.79 , Issue.3 , pp. 62-78
    • Porter, M.E.1
  • 14
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    • Loyalty and e-marketing issues: Customer retention on the web
    • Smith, A.D. (2002), "Loyalty and e-marketing issues: customer retention on the web", Quarterly Journal of E-commerce, Vol. 33 No. 2, pp. 149-61.
    • (2002) Quarterly Journal of E-commerce , vol.33 , Issue.2 , pp. 149-161
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  • 15
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.