Introducing chat into business organizations: Toward an instant messaging maturity model

Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work

Volumn , Issue , 2003, Pages 50-57

  Muller, Michael J ^a   Raven, Mary Elizabeth ^b   Kogan, Sandra ^b   Millen, David R ^a   Carey, Kenneth ^a  

^a IBM RESEARCH   (United States)

^b IBM   (United States)

Author keywords

Chat; Computer mediated communication; CSCW; Instant messaging; Office computing; Synchronous communication

Indexed keywords

COMPUTER SUPPORTED COOPERATIVE WORK; ELECTRONIC COMMERCE; ELECTRONIC COMMUNITIES; MATHEMATICAL MODELS; SOCIAL ASPECTS; SOCIETIES AND INSTITUTIONS; STATISTICAL METHODS;

CHAT; COMPUTER MEDIATED COMMUNICATION; HUMAN FACTORS; INSTANT MESSAGING; OFFICE COMPUTING; SYNCHRONOUS COMMUNICATION;

ONLINE CONFERENCING;

EID: 18744416556     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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