Designing interaction experiences for multi-platform service provision with essential use cases

International Conference on Intelligent User Interfaces, Proceedings IUI

Volumn , Issue , 2004, Pages 298-300

  Patrício, Lia ^a   Cunha, João Falcão E ^a   Fisk, Raymond P ^b   Nunes, Nuno J ^c  

^a UNIVERSITY OF PORTO   (Portugal)

^b UNIVERSITY OF NEW ORLEANS   (United States)

^c UNIVERSITY OF MADEIRA   (Portugal)

Author keywords

Essential use cases; Interaction experiences; Service experiences

Indexed keywords

COMPUTATIONAL COMPLEXITY; COMPUTER VISION; CUSTOMER SATISFACTION; INFORMATION SERVICES; INTERNET; PROBLEM SOLVING; USER INTERFACES;

ESSENTIAL USE CASES; INTERACTION EXPERIENCES; MULTI-PLATFORM SERVICE; SERVICE EXPERIENCES;

HUMAN COMPUTER INTERACTION;

EID: 18744408779     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/964482.964511     Document Type: Conference Paper

References (6)

1. Constantine, L. L. and Lockwood, L. A. D.: Structure and Style in Use Cases for User Interface Design. In: Harmelen, M. V. (eds.): Object Modeling and User Interface Design. Addison-Wesley, Boston, 2001, 245-280.
2. Gupta, S. and Vajic, M., The Contextual and Dialectical Nature of Experiences. In: Fitzimmons, J. A. and Fitzimmons, M. J. (eds.): New Service Development: Creating Memorable Experiences, Sage Publications, Thousand Oaks, 2000, 33-51.
3. Norman, D. A.: Progress Report: Emotional Design: Why We Love (or Hate) Everyday Things, available at http://www.jnd.org/books. html#E&Dbook_notes2003.
4. Patrício, L., Cunha, J. F., Fisk, R. F., and Nunes N. J.: Addressing Marketing Requirements in User Interface Design for Multiple Platforms, in Proceedings of DSV IS'2003 (Madeira, Portugal, June 2003), LNCS, Springer Verlag.
5. Patrício, L., Cunha, J. F., Fisk, R. F., and Nunes N. J.: Using Essential Use Cases for Multi-Platform Service Design, http://foruse.com/ publications/index.htm, 2003.
6. Preece, J., Rogers, Y., and Sharp, H.: Interaction Design, Beyond Human Computer Interaction, New York, John Wiley & Sons, 2000.