Service expectations: The consumer versus the provider

International Journal of Service Industry Management

Volumn 6, Issue 1, 1995, Pages 6-21

  Brown, Stephen W ^c  

^a UNIVERSITY OF NEBRASKA AT OMAHA   (United States)

^b SOUTHWESTERN OKLAHOMA STATE UNIVERSITY   (United States)

^c ARIZONA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1842809590     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239510146672     Document Type: Article

References (22)

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