Improving the quality of the credit authorization process a quantitative approach

International Journal of Service Industry Management

Volumn 12, Issue 4, 2001, Pages 328-341

  Leung, W K ^a   Lai, K K ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Credit cards; Credit rating; Service quality

Indexed keywords

EID: 1842789560     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/EUM0000000005679     Document Type: Article

References (13)

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