Web-based collection of critical incidents during remote usability evaluation

Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium'

Volumn , Issue , 2000, Pages 602-605

  Thompson, Jennifer A ^a   Williges, Robert C ^b  

^a IBM CANADA LTD   (Canada)

^b State University   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

APPROXIMATION THEORY; DATA TRANSFER; ELECTRONIC MAIL; ENVIRONMENTAL IMPACT; HTML; INFORMATION ANALYSIS; INTERFACES (COMPUTER); PROBLEM SOLVING;

CRITICAL INCIDENTS; REMOTE USABILITY;

WORLD WIDE WEB;

EID: 1842785581     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1177/154193120004403715     Document Type: Conference Paper

References (5)

1. Castillo, J.C. (1997). The user-reported critical incident method for remote usability evaluation. Unpublished thesis dissertation. Virginia Polytechnic Institution and State University.
2. del Galdo, E.M., Williges, R.C., Williges, B.H., and Wixon, D. R. (1987). A critical incident evaluation tool for software documentation. In L.S. Mark, J.S. Warm, and R.L. Huston (Eds.) Ergonomics and Human Factors. (pp. 253-258), New York: Springer-Verlag.
3. Flanagan, J.C. (1954). The critical incident technique, Psychological Bulletin, 51(4), 326-358.
4. Hammontree, M., Weiler, P., and Nayak, N. (1994). Remote usability testing. Interactions, (July), 21-25.
5. Hartson, H.R., Castillo, J.C., Kelso, J., and Neale, W.C. (1996). Remote evaluation: The network as an extension of the usability laboratory. In the Proceedings of CHI96, New York: ACM, pp. 228-235.