Emotional labour and befriending in family support and child protection in Tower Hamlets

Child and Family Social Work

Volumn 7, Issue 1, 2002, Pages 13-22

  Gray, Benjamin ^a  

^a LONDON SOUTH BANK UNIVERSITY   (United Kingdom)

Author keywords

Befriending; Child protection; Emotional labour; Family support

Indexed keywords

EID: 1842780008     PISSN: 13567500     EISSN: 13652206     Source Type: Journal    
DOI: 10.1046/j.1365-2206.2002.00222.x     Document Type: Article

References (60)

1. Ahmad, W. (1993) 'Race' and Health in Contemporary Britain. Open University Press, Buckingham.
2. Aldridge, M. (1994) Unlimited liability? Emotional labour in nursing and social work. Journal of Advanced Nursing, 20, 722-728.
3. Baldock, C. (1990) Volunteers inWelfare. Allen & Unwin, London.
4. Barker, W. (1988) Breaking the cycle. Community Outlook, 29, 4-5
5. Bell, J. (1999) Doing your Research Project: A Guide for First Time Researchers in Education and Social Science. Open University Press, London.
6. Benner, P. (1984) From Novice to Expert. Addison-Wesley, New York.
7. Bingold, S. (1995) Befriending the family: an exploration of the nurse-patient relationship. Health and Social Care in the Community, 3, 173-180.
8. Blakemore, K. (2000) Health and social care needs in minority communities: an over-problematized issue? Health and Social Care in the Community, 8, 22-30.
9. Blunkett, D. (1999) Social exclusion and the politics of opportunity - a mid-term progress check. A speech made by the Rt. Hon. David Blunkett, MP, Secretary of State for Education and Employment.
10. Bond, M. (1999) Placing poverty on the agenda of a primary health care team: an evaluation of an action research project. Health and Social Care in the Community, 7, 9-16.
11. Booth,T. & Booth,W. (1999) Parents Together: action research and advocacy support for parents with learning difficulties. Health and Social Care in the Community, 7, 464-474.
12. Brown, G. (1985) Joining two social institutions to counter rural Alaskan child abuse. Child Abuse and Neglect, 9, 383-388.
13. Campbell, L. (1997) Family involvement in decision making in child protection and care: four types of case conference. Child and Family Social Work, 2, 1-11.
14. Chand, A. (2000) The over-representation of black people in the child protection system: possible causes, consequences and solutions. Child and Family Social Work, 5, 67-77.
15. Cox, A. (1993) Befriending young mothers. British Journal of Psychiatry, 163, 6-18.
16. Department of Health (2000) Draft for Consultation: New Guidance on Children's Services Planning. HMSO, London.
17. Duxbury, P. (1997) Child protection and family support: a practical approach. Child and Family Social Work, 2, 67-68.
18. East London and City Health Authority (1995) Health in the East End. Department of Public Health Medicine/ELCHA, London.
19. Family Welfare Association (1999) FSS Annual Service Review, January 1999-December 1999. Family Welfare Association, London.
20. Featherstone, B. (1999) Taking mothering seriously: the implications for child protection. Child and Family Social Work, 4, 43-53.
21. Ferguson, H. (2001) Promoting child protection, welfare and healing: the case for developing best practice. Child and Family Social Work, 6, 1-12.
22. Garfinkel, H. (1967) Studies in Ethnomethodology. Prentice-Hall, Englewood Cliffs, NJ.
23. Glaser, B. & Strauss, A. (1967) The Discovery of Grounded Theory: Strategies for Qualitative Researchers. Aldine, Chicago, IL.
24. Goldberg, D. & Huxley, P. (1980) Mental Illness in the Community: The Pathway to Psychiatric Care.Tavistock, London.
25. Goldberg, D. & Huxley, P. (1992) Common Mental Disorders: A Bio-social Model. Routledge, London.
26. Gordon, J. (1997) An ecological approach to social work with children and families. Child and Family Social Work, 2, 109-120.
27. Hicks, C. & Tite, R. (1998) Professionals' attitudes about victims of child sexual abuse: implications for collaborative child protection teams. Child and Family Social Work, 3, 37-48.
28. Hill, M. & Aldgate, J. (eds) (1996) Child Welfare Services: Developments in Policy, Practice and Research. Jessica Kingsley, London.
29. Hillier, S., Loshak, R., Marks, F. & Rahman, S. (1994) An evaluation of child psychiatric services for Bangladeshi parents. Journal of Mental Health, 3, 327-337.
30. Hillier, S. & Rahman, S. (1996) Childhood development and behavioural and emotional problems as perceived by Bangladeshi parents in East London. In: Researching Cultural Differences in Health (eds D. Kelleher & S. Hillier), pp. 38-68. Routledge, London.
31. Hochschild, A. (1983) The Managed Heart. University of California Press, Berkeley, CA.
32. Holland, S. (2000) The assessment relationship: interactions between social workers and parents in child protection assessments. British Journal of Social Work, 30, 149-163.
33. Houston, S. & Griffiths, H. (2000) Reflections on risk in child protection work: is it time for a shift in paradigms? Child and Family Social Work, 5, 1-10.
34. Humphreys, C. (1999) Avoidance and confrontation: social work practice in relation to domestic violence and child abuse. Child and Family Social Work, 4, 77-87.
35. Humphreys, S., Aktar, S. & Baldwin, N. (1999) Discrimination in child protection work: recurring themes in work with Asian families. Child and Family Social Work, 4, 283-291.
36. Huy, Q. (1999) Emotional capability and corporate change. Mastering Strategy, 2, 56-59.
37. James, N. (1993) Divisions of emotional labour: disclosure and cancer. In: Emotion in Organizations (ed. S. Fineman), pp. 94-117. Sage, London.
38. Johnson, Z., Howell, F. & Molloy, B. (1993) Community mother's programme: Randomised controlled trial of nonprofessional intervention in parenting. British Medical Journal, 306, 1449-1452
39. Kelly, D., Ross, S., Gray, B. & Smith, P. (2000) Death, dying and emotional labour: problematic dimensions of the bone marrow transplant nursing role? Journal of Advanced Nursing, 32, 952-960.
40. Krane, J. & Davies, J. (2000) Mothering and child protection practice: rethinking risk assessment. Child and Family Social Work, 5, 35-45.
41. Lines, D. (1987) The effectiveness of parent aides in the tertiary prevention of child abuse in South Australia. Child Abuse and Neglect, 11, 507-512.
42. Long, M. & Luker, K. (2000) Protecting children: intuition and awareness in the work of health visitors. Journal of Advanced Nursing, 32, 572-579.
43. Loring, M. & Powell, B. (1988) Gender, race and DSM III: a study of the objectivity of psychiatric diagnostic behaviours. Journal of Health and Social Behaviour, 29, 1-22
44. Morehead, A. & Griff, C. (1996) Volunteering in Australia. ACOSS, Sydney.
45. National Council of Voluntary Organisations (1998) Policy Forum: Notes on the Discussion on 10 June, 1998, on Social Exclusion and the Role of the Voluntary Sector. NCVO, London.
46. Nazroo, J. (1997) The Health of Britain's Ethnic Minorities. Policy Studies Institute, London.
47. O'Brien, D. (2000) Reconstructing social democracy: new labour and the welfare state. British Journal of Politics and International Relations, 2, 403-413.
48. Olds, D. (1992) Home visitation for pregnant women and parents of young children. American Journal of Diseases of Children, 146, 704-708.
49. Pearson, M. (1983) Ethnic Minority Studies: Friend or Foe? Bradford Centre for Ethnic Minority Health Studies, Bradford.
50. Popay, J., Rogers, A. & Williams, G. (1998) Rationale and standards for the systematic review of qualitative literature in health service research. Qualitative Health Research, 8, 341-351.
51. Robbins, D. (1998) Families in Focus - Key Messages from the Evaluation of the Department of Health's Refocusing of Children's Services Initiative. HMSO, London.
52. Saks, K. (1990) Does it pay to care? In: Circles of Care:Work and Identity in Women's Lives (eds E. Abel & M. Nelson), pp. 111-136. SUNY Press, New York.
53. Smith, P. (1992) The Emotional Labour of Nursing. Macmillan, London.
54. Smith, P. & Gray, B. (2001) Reassessing the concept of emotional labour in student nurse education: role of link lecturers and mentors in a time of change. Nurse Education Today, 21, 230-237.
55. Spratt,T. (2000) Decision making by senior social workers at the point of first referral. British Journal of Social Work, 30, 597-618.
56. Stanley, N. (1997) Domestic violence and child abuse. Child and Family Social Work, 2, 135-145.
57. Taggart, A., Short, S. & Barclay, L. (2000) 'She has made me feel human again': an evaluation of a volunteer home-based visiting project for mothers. Health and Social Care in the Community, 8, 1-8.
58. Tymchuck, A. & Feldman, M. (1991) Parents with mental retardation and their children: review of research relevant to professional practice. Canadian Psychology, 32, 486-496.
59. Ullmer, D., Kidd Webster, S. & McManus, M. (1991) Cultivating Competence: Models of Support for Families Headed by Parents with Cognitive Limitations - A National Resource Directory Waisman Centre on Mental Retardation and Human Development/ Wisconsin Council on Developmental Disabilities, WI.
60. Van der Eyken, W. (1982) Home-Start: A Four-year Evaluation. Home-Start Consultancy, Leicester.