Application of root cause analysis in a service delivery operational environment: A framework for implementation

International Journal of Service Industry Management

Volumn 8, Issue 4, 1997, Pages 268-289

  Dorsch, Jeffrey J ^a   Yasin, Mahmoud M ^a   Czuchry, Andrew J ^a  

^a EAST TENNESSEE STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1842761810     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239710174372     Document Type: Article

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