Testing a framework for reliable classification of usability problems

Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium'

Volumn , Issue , 2000, Pages 573-576

  Andre, Terence S ^a   Belz, Steven M ^a   McCreary, Faith A ^a   Hartson, H Rex ^a  

^a VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DATA REDUCTION; DECISION MAKING; HUMAN COMPUTER INTERACTION; INDUSTRIAL RESEARCH; PROBLEM SOLVING; PRODUCT DESIGN; RELIABILITY; STANDARDIZATION;

HIERARCHICAL STRUCTURES; USABILITY EVALUATION;

USABILITY ENGINEERING;

EID: 1842684851     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1177/154193120004403707     Document Type: Conference Paper

References (18)

1. Brooks, P. (1994). Adding value to usability testing. In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 255-271). New York: John Wiley & Sons.
2. Carroll, J. M., Kellogg, W. A., & Rosson, M. B. (1991). The task-artifact cycle. In J. M. Carroll (Ed.), Designing interaction: Psychology at the human-computer interface (pp. 74-102). Cambridge, UK: Cambridge University Press.
3. Cohen, J. (1960). A coefficient of agreement for nominal scales. Educational and Psychological Measurement, 20(1), 37-46.
4. Desurvire, H. W. (1994). Faster, Cheaper! Are usability inspection methods as effective as empirical testing? In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 173-202). New York: John Wiley & Sons.
5. Fleiss, J. L. (1971). Measuring nominal scale agreement among many raters. Psychological Bulletin, 76(5), 378-382.
6. Jeffries, R. (1994). Usability problem reports: Helping evaluators communicate effectively with developers. In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 273-294). New York: John Wiley & Sons.
7. Karat, C. (1994). A comparison of user interface evaluation methods. In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 203-233). New York: John Wiley & Sons.
8. Keenan, S. L. (1996). Product usability and process improvement based on usability problem classification. Unpublished doctoral dissertation, Virginia Polytechnic Institute and State University, Blacksburg, VA.
9. Mack, R., & Montaniz, F. (1994). Observing, predicting, and analyzing usability problems. In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 295-339). New York: John Wiley & Sons.
10. Meister, D. (1985). Behavioral analysis and measurement methods. New York: John Wiley & Sons.
11. Muller, M. J., Dayton, T., & Root, R. (1993). Comparing studies that compare usability assessment methods: An unsuccessful search for stable criteria. In INTERCHI '93 Conference Proceedings (Adjunct) (pp. 185-186). New York: ACM Press.
12. Nielsen, J. (1993). Usability engineering. Boston: Academic Press.
13. Nielsen, J. (1994). Enhancing the explanatory power of usability heuristics. In CHI '94 Conference Proceedings (pp. 152-158). New York: ACM Press.
14. Nielsen, J., & Molich, R. (1990). Heuristic evaluation of user interfaces. In CHI '90 Conference Proceedings (pp. 249-256). New York: ACM Press.
15. Norman, D. A. (1986). Cognitive engineering. In D. A. Norman & S. W. Draper (Eds.), User centered system design: New perspectives on human-computer interaction (pp. 31-61), Hillsdale, NJ: Lawrence Erlbaum Associates.
16. Rubin, J. (1994). Handbook of usability testing. New York: John Wiley & Sons.
17. van Rens, L. S. (1997). Usability problem classifier. Unpublished master's thesis, Virginia Polytechnic Institute and State University, Blacksburg, VA.
18. Vora, P. (1995, May). Classifying user errors in human-computer interactive tasks. Usability Professional's Association Common Ground, 5, 15.