메뉴 건너뛰기




Volumn 43, Issue 1, 2004, Pages 26-55

An application of the balanced scorecard to public transit sytem performance assessment

Author keywords

[No Author keywords available]

Indexed keywords

PERFORMANCE ASSESSMENT; PUBLIC SECTOR; PUBLIC TRANSPORT;

EID: 1842630300     PISSN: 00411612     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (24)

References (44)
  • 1
    • 1842791985 scopus 로고    scopus 로고
    • (online)," Rockville (MD): The Balanced Scorecard Institute, 1998 (cited 21 March 2003). Available from World Wide Web
    • Arveson, P. (2003), "Measuring Performance in Government Research Agencies (online)," Rockville (MD): The Balanced Scorecard Institute, 1998 (cited 21 March 2003). Available from World Wide Web: (www.balancedscorecard.org/metrics/govt_labs.html).
    • (2003) Measuring Performance in Government Research Agencies
    • Arveson, P.1
  • 2
    • 0017243646 scopus 로고
    • Transit service evaluation: Preliminary identification of variables characterizing level of service
    • Allen, W.G. Jr. and F. DiCesare (1976), "Transit Service Evaluation: Preliminary Identification of Variables Characterizing Level of Service", Transportation Research Record, 606, pp. 41-47.
    • (1976) Transportation Research Record , vol.606 , pp. 41-47
    • Allen Jr., W.G.1    DiCesare, F.2
  • 5
    • 1842791982 scopus 로고
    • The Michigan transit performance evaluation process: Application to a U.S. sample
    • Harmony Press: Philipsburg, NJ
    • Anderson, S.C. (1980), "The Michigan Transit Performance Evaluation Process: Application to a U.S. Sample," Transportation Research Forum, Proceedings of the Twenty-First Annual Meeting, Harmony Press: Philipsburg, NJ, pp. 94-103.
    • (1980) Transportation Research Forum, Proceedings of the Twenty-First Annual Meeting , pp. 94-103
    • Anderson, S.C.1
  • 6
    • 0012825803 scopus 로고
    • (UMTA-CA-11-0020-1, NTIS 82-196478), Institute of Transportation Studies and School of Social Sciences: Irvine, CA
    • Anderson, S.C. and G.J. Fielding (1982), Comparative Analysis of Transit Performance (UMTA-CA-11-0020-1, NTIS 82-196478), Institute of Transportation Studies and School of Social Sciences: Irvine, CA.
    • (1982) Comparative Analysis of Transit Performance
    • Anderson, S.C.1    Fielding, G.J.2
  • 7
    • 0018730558 scopus 로고
    • Impact of short-term service changes on urban bus transit performance
    • Bhandari, A.S. and K. Sinha (1979), "Impact of Short-Term Service Changes on Urban Bus Transit Performance," Transportation Research Record, 718, pp. 12-18.
    • (1979) Transportation Research Record , vol.718 , pp. 12-18
    • Bhandari, A.S.1    Sinha, K.2
  • 8
    • 0002035694 scopus 로고    scopus 로고
    • Using the balanced scorecard to measure supply chain perfomance
    • Brewer, P.C. and T.W. Speh (2000), "Using the Balanced Scorecard to Measure Supply Chain Perfomance," Journal of Business Logistics, 21(1), pp. 75-93.
    • (2000) Journal of Business Logistics , vol.21 , Issue.1 , pp. 75-93
    • Brewer, P.C.1    Speh, T.W.2
  • 9
    • 0020715256 scopus 로고
    • Intergovernmental goals for public transit
    • Cervero, R. and J. Brunk (1983), "Intergovernmental Goals For Public Transit," Journal of Advanced Transportation, 17(1), pp. 29-47.
    • (1983) Journal of Advanced Transportation , vol.17 , Issue.1 , pp. 29-47
    • Cervero, R.1    Brunk, J.2
  • 13
    • 0027075578 scopus 로고
    • Transit performance evaluation in the U.S.A
    • Fielding, G.J. (1992), "Transit Performance Evaluation in the U.S.A," Transportation Research, 26A(6), pp. 483-491.
    • (1992) Transportation Research , vol.26 A , Issue.6 , pp. 483-491
    • Fielding, G.J.1
  • 16
    • 1842741504 scopus 로고
    • (UMTA-CA-11-0026-2, NTIS #PB 278 687), University of California, Institute of Transportation Studies: Irvine, CA
    • Fielding, G.J. et al. (1984). Indicators and Peer Groups for Transit Performance Analysis (UMTA-CA-11-0026-2, NTIS #PB 278 687), University of California, Institute of Transportation Studies: Irvine, CA.
    • (1984) Indicators and Peer Groups for Transit Performance Analysis
    • Fielding, G.J.1
  • 19
    • 0018058264 scopus 로고
    • Performance indicators for transit management
    • Fielding, G.J., R.E. Glauthier, and C.A. Lave (1978), "Performance Indicators for Transit Management," Transportation, 7(4), pp. 365-379.
    • (1978) Transportation , vol.7 , Issue.4 , pp. 365-379
    • Fielding, G.J.1    Glauthier, R.E.2    Lave, C.A.3
  • 21
    • 84871326120 scopus 로고
    • Effects of environmental factors on the efficiency of public transit service
    • Giuliano, G. (1981). "Effects of Environmental Factors on the Efficiency of Public Transit Service," Transportation Research Record, 797, pp. 11-16.
    • (1981) Transportation Research Record , vol.797 , pp. 11-16
    • Giuliano, G.1
  • 23
    • 0026494564 scopus 로고
    • The balanced scorecard' measures that drive performance
    • Kaplan, R.S. and D.P. Norton (1992), "The Balanced Scorecard' Measures That Drive Performance," Harvard Business Review, 70(1), pp. 71-79.
    • (1992) Harvard Business Review , vol.70 , Issue.1 , pp. 71-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 24
    • 1842791974 scopus 로고
    • Economy, efficiency and effectiveness: The development and application of multimodal performance measures for transit systems in New York State
    • Washington, DC
    • Keck, C.A. and N.R. Schneider (1979), "Economy, Efficiency and Effectiveness: The Development and Application of Multimodal Performance Measures for Transit Systems in New York State," Presented at the 59th Annual Meeting of the Transportation Research Board, Washington, DC.
    • (1979) The 59th Annual Meeting of the Transportation Research Board
    • Keck, C.A.1    Schneider, N.R.2
  • 25
    • 0019204790 scopus 로고
    • Development of multimodal performance measures for transit systems in New York State
    • Keck, C.A., R.J. Zerrillo, and N.R. Schneider (1980), "Development of Multimodal Performance Measures for Transit Systems in New York State," Transportation, 9(4), pp. 355-367.
    • (1980) Transportation , vol.9 , Issue.4 , pp. 355-367
    • Keck, C.A.1    Zerrillo, R.J.2    Schneider, N.R.3
  • 27
    • 1842640679 scopus 로고
    • Riyadh's paratransit system: Success without institutional dynamics
    • Koushki, P.A. (1984), "Riyadh's Paratransit System: Success Without Institutional Dynamics," Transportation Quarterly, 39(4), pp. 593-603.
    • (1984) Transportation Quarterly , vol.38 , Issue.4 , pp. 593-603
    • Koushki, P.A.1
  • 28
    • 0032695504 scopus 로고    scopus 로고
    • Evaluation of bus transit maintenance and operation costs in Kuwait
    • Koushki, P.A., S. Yaseen, and L.I. Ali (1999), "Evaluation of Bus Transit Maintenance and Operation Costs in Kuwait," Transport Reviews, 19(4), pp. 305-314.
    • (1999) Transport Reviews , vol.19 , Issue.4 , pp. 305-314
    • Koushki, P.A.1    Yaseen, S.2    Ali, L.I.3
  • 29
    • 1842791961 scopus 로고    scopus 로고
    • Detroit's bus service more costly than other cities', Audit finds
    • Kosdrosky, T. and R. Ankeny (2001), "Detroit's Bus Service More Costly Than Other Cities', Audit Finds," Crain's Detroit Business, 17(32), p. 27.
    • (2001) Crain's Detroit Business , vol.17 , Issue.32 , pp. 27
    • Kosdrosky, T.1    Ankeny, R.2
  • 30
    • 0000534139 scopus 로고    scopus 로고
    • A framework for integrating activity-based costing and the balanced scorecard into the logistics strategy development and monitoring process
    • Liberatore, M.J. and T. Miller (1998), "A Framework For Integrating Activity-Based Costing and the Balanced Scorecard into the Logistics Strategy Development and Monitoring Process," Journal of Business Logistics, 19(2), pp. 131-154.
    • (1998) Journal of Business Logistics , vol.19 , Issue.2 , pp. 131-154
    • Liberatore, M.J.1    Miller, T.2
  • 31
    • 0034337004 scopus 로고    scopus 로고
    • The balanced scorecard: Judgemental effects of common and unique performance measures
    • Lipe, M.G. and S.E. Salterio (2000), "The Balanced Scorecard: Judgemental Effects of Common and Unique Performance Measures," Accounting Review, 75(3), pp. 283-299.
    • (2000) Accounting Review , vol.75 , Issue.3 , pp. 283-299
    • Lipe, M.G.1    Salterio, S.E.2
  • 32
    • 0021138558 scopus 로고
    • A structured approach to monitoring and evaluating public transportation service
    • Miller, G.K. and R.F. Kirby (1984), "A Structured Approach to Monitoring and Evaluating Public Transportation Service," Transportation Quarterly, 38(1), pp. 23-46.
    • (1984) Transportation Quarterly , vol.38 , Issue.1 , pp. 23-46
    • Miller, G.K.1    Kirby, R.F.2
  • 33
    • 0344187201 scopus 로고
    • The use of performance-based methodologies for the allocation of transit operating funds
    • Miller, J.H. (1980), "The Use of Performance-Based Methodologies for the Allocation of Transit Operating Funds," Traffic Quarterly, 34(4), pp. 555-585.
    • (1980) Traffic Quarterly , vol.34 , Issue.4 , pp. 555-585
    • Miller, J.H.1
  • 34
    • 0003668792 scopus 로고
    • Organization for Economic Cooperation and Development A Report Prepared by an Organization for Economic Cooperation and Development Research Group, Organization for Economic Cooperation and Development: Paris, France
    • Organization for Economic Cooperation and Development (1980), Urban Public Transport: Evaluation of Performance. A Report Prepared by an Organization for Economic Cooperation and Development Research Group, Organization for Economic Cooperation and Development: Paris, France.
    • (1980) Urban Public Transport: Evaluation of Performance
  • 35
    • 1842640695 scopus 로고
    • Urban restructuring: One goal of the New Atlanta transit system
    • Potter, P.E. (1979), "Urban Restructuring: One Goal of the New Atlanta Transit System," Traffic Quarterly, 33(1), pp. 45-60.
    • (1979) Traffic Quarterly , vol.33 , Issue.1 , pp. 45-60
    • Potter, P.E.1
  • 37
    • 0018296527 scopus 로고
    • Operating costs and performance of American public transit systems
    • Sale, J. and B. Green (1979), "Operating Costs and Performance of American Public Transit Systems," Journal of the American Planning Association, 45(1), pp. 22-27.
    • (1979) Journal of the American Planning Association , vol.45 , Issue.1 , pp. 22-27
    • Sale, J.1    Green, B.2
  • 44
    • 0019679507 scopus 로고
    • An analysis of transit performance measures used in New York State
    • Zerrillo, R.J., C.A. Keck, and N.R. Schneider (1981), "An Analysis of Transit Performance Measures Used in New York State," Transportation Research Record, 797, pp. 52-58.
    • (1981) Transportation Research Record , vol.797 , pp. 52-58
    • Zerrillo, R.J.1    Keck, C.A.2    Schneider, N.R.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.