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Volumn 15, Issue 3, 2004, Pages 355-378

An Empirical Study of QS 9000 in the Automobile and Related Industries in Taiwan

Author keywords

PZB Model; QS 9000

Indexed keywords


EID: 1842529926     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336042000183424     Document Type: Article
Times cited : (28)

References (13)
  • 1
    • 72049129906 scopus 로고    scopus 로고
    • Chrysler Corporation, Ford Motor Company, General Motors Corporation (1998) QS 9000 Third Edition Workbook.
    • (1998) QS 9000 Third Edition Workbook
  • 2
    • 1842489062 scopus 로고    scopus 로고
    • Master Thesis, Department of Accounting, National Cheng Rung University
    • Chuang, T.-R. (1997) The effective of internal audit performance, Master Thesis, Department of Accounting, National Cheng Rung University.
    • (1997) The Effective of Internal Audit Performance
    • Chuang, T.-R.1
  • 4
    • 0003164076 scopus 로고
    • What consumerism means for marketers
    • Kotler, P. (1972) What consumerism means for marketers, Harvard Business Review, pp. 48-57.
    • (1972) Harvard Business Review , pp. 48-57
    • Kotler, P.1
  • 6
    • 1842489063 scopus 로고    scopus 로고
    • Master Thesis, Department of Business Administration, Soochow University
    • Lou, P.-F. (1997) The QS 9000 quality system in Taiwan, Master Thesis, Department of Business Administration, Soochow University.
    • (1997) The QS 9000 Quality System in Taiwan
    • Lou, P.-F.1
  • 8
    • 0002757343 scopus 로고
    • Measurement and evaluation of satisfaction processes in retail settings
    • Oliver, R. L. (1981) Measurement and evaluation of satisfaction processes in retail settings, Journal of Retailing, 57, pp. 25-48.
    • (1981) Journal of Retailing , vol.57 , pp. 25-48
    • Oliver, R.L.1
  • 9
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1985) A conceptual model of service quality and its implications for future research, Journal of Marketing, 49, pp. 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 13
    • 0002840875 scopus 로고
    • Communication and control processes in the delivery of service quality
    • Zeithaml, V. A., Berry, L. L. & Parasuraman, A. (1988) Communication and control processes in the delivery of service quality, Journal of Marketing, 52(April), pp. 35-48.
    • (1988) Journal of Marketing , vol.52 , Issue.APRIL , pp. 35-48
    • Zeithaml, V.A.1    Berry, L.L.2    Parasuraman, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.