메뉴 건너뛰기




Volumn 8, Issue 7, 1996, Pages 52-62

Challenges for hospitality and tourism operators: A North American perspective

Author keywords

[No Author keywords available]

Indexed keywords


EID: 17744388681     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596119610152050     Document Type: Article
Times cited : (5)

References (47)
  • 1
    • 38249008941 scopus 로고
    • Effective training: toward a strategic approach
    • Haywood, K.M., “Effective training: toward a strategic approach”, Vol. 33 No. 6, 1992, pp. 43-52.
    • (1992) , vol.33 , Issue.6 , pp. 43-52
    • Haywood, K.M.1
  • 2
    • 84972685188 scopus 로고
    • Training in the US lodging industry: Perception and reality
    • Conrade, G., Woods, R. and Ninemeier, J., “Training in the US lodging industry: Perception and reality”, Vol. 35 No. 5, 1994, pp. 16-21.
    • (1994) , vol.35 , Issue.5 , pp. 16-21
    • Conrade, G.1    Woods, R.2    Ninemeier, J.3
  • 3
    • 0002259924 scopus 로고
    • Management-development programs: a Canadian perspective
    • Shaw, M. and Patterson, J., “Management-development programs: a Canadian perspective”, Vol. 36 No. 1, 1995, pp. 34-9.
    • (1995) , vol.36 , Issue.1 , pp. 34-39
    • Shaw, M.1    Patterson, J.2
  • 4
    • 0039238087 scopus 로고
    • The future of hospitality education: meeting the industry's needs
    • Goodman, R.J. and Sprague, L.G., “The future of hospitality education: meeting the industry's needs”, Vol. 32 No. 2, 1991, pp. 66-9.
    • (1991) , vol.32 , Issue.2 , pp. 66-69
    • Goodman, R.J.1    Sprague, L.G.2
  • 5
    • 1842381479 scopus 로고
    • Graduate education: the next frontier
    • Evans, M.R., “Graduate education: the next frontier”, Vol. 31 No. 2, 1990, pp. 92-4.
    • (1990) , vol.31 , Issue.2 , pp. 92-94
    • Evans, M.R.1
  • 6
    • 0041942551 scopus 로고
    • Producing global managers: the need for a new academic paradigm
    • Clark, J.J. and Arbel, A., “Producing global managers: the need for a new academic paradigm”, Vol. 34 No. 4, 1993, pp. 83-9.
    • (1993) , vol.34 , Issue.4 , pp. 83-89
    • Clark, J.J.1    Arbel, A.2
  • 7
    • 44949279568 scopus 로고
    • Training program expectations: a conundrum
    • Durocher, J.F. and Goodman, R.J., “Training program expectations: a conundrum”, Vol. 32 No. 2, 1991, pp. 76-8.
    • (1991) , vol.32 , Issue.2 , pp. 76-78
    • Durocher, J.F.1    Goodman, R.J.2
  • 8
    • 84986034706 scopus 로고
    • Beating the training challenge with interactive videodiscs
    • Durocher, J.F., “Beating the training challenge with interactive videodiscs”, Vol. 31 No. 1, 1990, pp. 39-45.
    • (1990) , vol.31 , Issue.1 , pp. 39-45
    • Durocher, J.F.1
  • 9
    • 38248998643 scopus 로고
    • Using multimedia in hospitality training
    • Harris, K.J. and West, J.J., “Using multimedia in hospitality training”, Vol. 34 No. 4, 1993, pp. 75-82.
    • (1993) , vol.34 , Issue.4 , pp. 75-82
    • Harris, K.J.1    West, J.J.2
  • 10
    • 84986167129 scopus 로고
    • Empowerment: trust vs. control
    • Sternberg, L.E., “Empowerment: trust vs. control”, Vol. 33 No. 1, 1992, pp. 68-72.
    • (1992) , vol.33 , Issue.1 , pp. 68-72
    • Sternberg, L.E.1
  • 11
    • 0000661864 scopus 로고
    • Motivating hotel employees: beyond the carrot and the stick
    • Simons, T. and Enz, C.A., “Motivating hotel employees: beyond the carrot and the stick”, Vol. 36 No. 1, 1995, pp. 20-7.
    • (1995) , vol.36 , Issue.1 , pp. 20-27
    • Simons, T.1    Enz, C.A.2
  • 12
    • 38249012489 scopus 로고
    • Employee turnover and what to do about it
    • Hogan, J.J., “Employee turnover and what to do about it”, Vol. 33 No. 1, 1992, pp. 40-5.
    • (1992) , vol.33 , Issue.1 , pp. 40-45
    • Hogan, J.J.1
  • 13
    • 84986176247 scopus 로고
    • Newcomer socialization: oriented to facts or feelings?
    • Kennedy, D.J. and Berger, F., “Newcomer socialization: oriented to facts or feelings?”, Vol. 35 No. 6, 1994, pp. 47-57.
    • (1994) , vol.35 , Issue.6 , pp. 47-57
    • Kennedy, D.J.1    Berger, F.2
  • 14
    • 38249000943 scopus 로고
    • Employee leasing: an alternative staffing strategy
    • Murthy, B. and Murrman, S.K., “Employee leasing: an alternative staffing strategy”, Vol. 34 No. 3, 1993, pp. 18-23.
    • (1993) , vol.34 , Issue.3 , pp. 18-23
    • Murthy, B.1    Murrman, S.K.2
  • 15
    • 38249005868 scopus 로고
    • Organizational climate and burnout
    • Vallen, G.K., “Organizational climate and burnout”, Vol. 34 No. 1, 1993, pp. 54-9.
    • (1993) , vol.34 , Issue.1 , pp. 54-59
    • Vallen, G.K.1
  • 16
    • 58149207091 scopus 로고
    • A support system to mitigate manager burnout
    • Tabacchi, M.H., Krone, C. and Farber, B., “A support system to mitigate manager burnout”, Vol. 31 No. 3, 1990, pp. 32-7.
    • (1990) , vol.31 , Issue.3 , pp. 32-37
    • Tabacchi, M.H.1    Krone, C.2    Farber, B.3
  • 17
    • 44049117390 scopus 로고
    • Sexual harassment: the hostile work environment and sexual harassment in the hospitality industry
    • Hamilton, A.J., Aaron T. and Dry, E., “Sexual harassment: the hostile work environment and sexual harassment in the hospitality industry”, Vol. 33 No. 2, 1992, pp. 88-92.
    • (1992) , vol.33 , Issue.2 , pp. 88-92
    • Hamilton, A.J.1    Aaron, T.2    Dry, E.3
  • 18
    • 0011592013 scopus 로고
    • Employer liability for GMs’ sexual harassment - a recurring workplace problem
    • Sherry, J.E.H., “Employer liability for GMs’ sexual harassment - a recurring workplace problem”, Vol. 36 No. 4, 1995, pp. 16-17.
    • (1995) , vol.36 , Issue.4 , pp. 16-17
    • Sherry, J.E.H.1
  • 19
    • 33044486575 scopus 로고
    • Here comes the ADA are you ready? (Part 1)
    • Woods, R.H. and Kavanaugh, R.R., “Here comes the ADA are you ready? (Part 1)”, Vol. 33 No. 1, 1992, pp. 24-32.
    • (1992) , vol.33 , Issue.1 , pp. 24-32
    • Woods, R.H.1    Kavanaugh, R.R.2
  • 20
    • 58149204617 scopus 로고
    • Avoiding the wrongful termination pitfall
    • Pellissier, J.L., “Avoiding the wrongful termination pitfall”, Vol. 31 No. 1, 1990, pp. 118-23.
    • (1990) , vol.31 , Issue.1 , pp. 118-123
    • Pellissier, J.L.1
  • 21
    • 58149208115 scopus 로고
    • Challenging directions in food marketing
    • Panyko, F., “Challenging directions in food marketing”, Vol. 31 No. 1, 1990, pp. 52-55.
    • (1990) , vol.31 , Issue.1 , pp. 52-55
    • Panyko, F.1
  • 22
    • 0002315634 scopus 로고
    • An expanded restaurant typology
    • Muller, C.C. and Woods, R.H., “An expanded restaurant typology”, Vol. 35 No. 3, 1994, pp. 27-37.
    • (1994) , vol.35 , Issue.3 , pp. 27-37
    • Muller, C.C.1    Woods, R.H.2
  • 23
    • 0009322514 scopus 로고
    • Pricing strategies for restaurants: magic or myth?
    • Carmin, J. and Norkus, G.X., “Pricing strategies for restaurants: magic or myth?, ” Vol. 31 No. 3, 1990, pp. 44-50.
    • (1990) , vol.31 , Issue.3 , pp. 44-50
    • Carmin, J.1    Norkus, G.X.2
  • 24
    • 0011411338 scopus 로고
    • Hotel F&B leases: the view from the restaurant
    • Goldman, J.B. and Eyster, J.J., “Hotel F&B leases: the view from the restaurant”, Vol. 33 No. 5, 1992, pp. 72-83.
    • (1992) , vol.33 , Issue.5 , pp. 72-83
    • Goldman, J.B.1    Eyster, J.J.2
  • 25
    • 38149147652 scopus 로고
    • Status and outlook of the chain-restaurant industry
    • Paul, R.N., “Status and outlook of the chain-restaurant industry”, Vol. 35 No. 3, 1994, pp. 23-6.
    • (1994) , vol.35 , Issue.3 , pp. 23-26
    • Paul, R.N.1
  • 26
    • 26944470997 scopus 로고
    • Population changes and restaurant success
    • Shriber, M., Muller, C. and Inman, C., “Population changes and restaurant success”, Vol. 36 No. 3, 1995, pp. 43-9.
    • (1995) , vol.36 , Issue.3 , pp. 43-49
    • Shriber, M.1    Muller, C.2    Inman, C.3
  • 27
    • 38149147809 scopus 로고
    • The geodemographics of restaurant development
    • Muller, C.C. and Inman, C., “The geodemographics of restaurant development”, Vol. 35 No. 3, 1994, pp. 88-95.
    • (1994) , vol.35 , Issue.3 , pp. 88-95
    • Muller, C.C.1    Inman, C.2
  • 28
    • 0942263278 scopus 로고
    • Measuring customer satisfaction for strategic management
    • Dube, L., Renaghan, L.M. and Miller, J.M., “Measuring customer satisfaction for strategic management”, Vol. 35 No. 1, 1994, pp. 39-47.
    • (1994) , vol.35 , Issue.1 , pp. 39-47
    • Dube, L.1    Renaghan, L.M.2    Miller, J.M.3
  • 29
    • 58149323633 scopus 로고
    • DINESERV: a tool for measuring service quality in restaurants
    • Stevens, P., Knutson, B. and Patton, M., “DINESERV: a tool for measuring service quality in restaurants”, Vol. 36 No. 2, 1995, pp. 56-60.
    • (1995) , vol.36 , Issue.2 , pp. 56-60
    • Stevens, P.1    Knutson, B.2    Patton, M.3
  • 30
    • 38149146710 scopus 로고
    • Computers and multiunit food-service operations
    • Kasanava, M.L., “Computers and multiunit food-service operations”, Vol. 35 No. 3, 1994, pp. 72-80.
    • (1994) , vol.35 , Issue.3 , pp. 72-80
    • Kasanava, M.L.1
  • 31
    • 58149324420 scopus 로고
    • PC-based registers: the next generation of point-of-sale technology
    • Kasanava, M.L., “PC-based registers: the next generation of point-of-sale technology”, Vol. 36 No. 2, 1995, pp. 50-5.
    • (1995) , vol.36 , Issue.2 , pp. 50-55
    • Kasanava, M.L.1
  • 32
    • 0042295568 scopus 로고
    • Segmentation in Singapore
    • Mehta, S.C. and Vera, A., “Segmentation in Singapore”, Vol. 31 No. 1, 1990, pp. 80-7.
    • (1990) , vol.31 , Issue.1 , pp. 80-87
    • Mehta, S.C.1    Vera, A.2
  • 33
    • 38249010962 scopus 로고
    • Discounting in the hotel industry: a new approach
    • Hanks, R.D., Cross, R.G. and Noland, R.P., “Discounting in the hotel industry: a new approach”, Vol. 33 No. 1, 1992, pp. 15-23.
    • (1992) , vol.33 , Issue.1 , pp. 15-23
    • Hanks, R.D.1    Cross, R.G.2    Noland, R.P.3
  • 34
    • 0039830013 scopus 로고
    • Service: the key to frequent guest programs
    • Toh, R.S., Hu, M.Y. and Withiam, G., “Service: the key to frequent guest programs”, Vol. 34 No. 3, 1993, pp. 66-71.
    • (1993) , vol.34 , Issue.3 , pp. 66-71
    • Toh, R.S.1    Hu, M.Y.2    Withiam, G.3
  • 35
    • 0005862365 scopus 로고
    • Are frequent guest programs effective?
    • McCleary, K.W. and Weaver, P.A., “Are frequent guest programs effective?, ” Vol. 32 No. 2, 1991, pp. 38-45.
    • (1991) , vol.32 , Issue.2 , pp. 38-45
    • McCleary, K.W.1    Weaver, P.A.2
  • 36
    • 0011414377 scopus 로고
    • Targeting service to your customer
    • Lewis, R.C. and Nightingale, M., “Targeting service to your customer”, Vol. 32 No. 2, 1991, pp. 18-27.
    • (1991) , vol.32 , Issue.2 , pp. 18-27
    • Lewis, R.C.1    Nightingale, M.2
  • 37
    • 33747588024 scopus 로고
    • Theory S: total customer service
    • Barsky, J. and Labagh, C.C., “Theory S: total customer service”, Vol. 31 No. 1, 1990, pp. 88-95.
    • (1990) , vol.31 , Issue.1 , pp. 88-95
    • Barsky, J.1    Labagh, C.C.2
  • 38
    • 84972622851 scopus 로고
    • Marketing hotels using global distribution systems
    • Emmer, R.M., Tauck, C. and Wilkinson, S., “Marketing hotels using global distribution systems”, Vol. 34 No. 6, 1993, pp. 80-9.
    • (1993) , vol.34 , Issue.6 , pp. 80-89
    • Emmer, R.M.1    Tauck, C.2    Wilkinson, S.3
  • 39
    • 0001997101 scopus 로고
    • The use of technology to improve service quality
    • Reid, R.D. and Sandler, M., “The use of technology to improve service quality”, Vol. 33 No. 3, 1992, pp. 68-73.
    • (1992) , vol.33 , Issue.3 , pp. 68-73
    • Reid, R.D.1    Sandler, M.2
  • 40
    • 9744248382 scopus 로고
    • Marketing your hotel: challenges of the ’90s
    • Warren, P. and Ostergren, N.W., “Marketing your hotel: challenges of the ’90s”, Vol. 31 No. 1, 1990, pp. 56-9.
    • (1990) , vol.31 , Issue.1 , pp. 56-59
    • Warren, P.1    Ostergren, N.W.2
  • 41
    • 44949274967 scopus 로고
    • Incentive-travel marketing: the Singapore approach
    • Mehta, S.C., Loh, J.C.M. and Mehta, S.S., “Incentive-travel marketing: the Singapore approach”, Vol. 32 No. 3, 1991, pp. 67-74.
    • (1991) , vol.32 , Issue.3 , pp. 67-74
    • Mehta, S.C.1    Loh, J.C.M.2    Mehta, S.S.3
  • 42
    • 38248999349 scopus 로고
    • The special-interest travel market
    • Sorensen, L., “The special-interest travel market”, Vol. 34 No. 3, 1993, pp. 24-30.
    • (1993) , vol.34 , Issue.3 , pp. 24-30
    • Sorensen, L.1
  • 43
    • 38149145914 scopus 로고
    • Recovery marketing: what to do after a natural disaster
    • Durocher, J., “Recovery marketing: what to do after a natural disaster”, Vol. 35 No. 2, 1994, pp. 66-71.
    • (1994) , vol.35 , Issue.2 , pp. 66-71
    • Durocher, J.1
  • 44
    • 0001880979 scopus 로고
    • Disaster planning and response by tourist business executives
    • Drabek, T.E., “Disaster planning and response by tourist business executives”, Vol. 36 No. 3, 1995, pp. 86-96.
    • (1995) , vol.36 , Issue.3 , pp. 86-96
    • Drabek, T.E.1
  • 45
    • 58149323090 scopus 로고
    • Sustaining tourism: preserving the golden goose
    • Manning, E.W. and Dougherty, T.D., “Sustaining tourism: preserving the golden goose”, Vol. 36 No. 2, 1995, pp. 29-42.
    • (1995) , vol.36 , Issue.2 , pp. 29-42
    • Manning, E.W.1    Dougherty, T.D.2
  • 46
    • 38149148231 scopus 로고
    • Introducing the eco-friendly hotel
    • Iwanowski, K. and Rushmore, C., “Introducing the eco-friendly hotel”, Vol. 35 No. 1, 1994, pp. 34-8.
    • (1994) , vol.35 , Issue.1 , pp. 34-38
    • Iwanowski, K.1    Rushmore, C.2
  • 47
    • 7044277776 scopus 로고
    • Singapore's hospitality industry: the multiplier effect
    • Khan, H., Phang, S. and Toh, R.S., “Singapore's hospitality industry: the multiplier effect”, Vol. 36 No. 1, 1995, pp. 64-9.
    • (1995) , vol.36 , Issue.1 , pp. 64-69
    • Khan, H.1    Phang, S.2    Toh, R.S.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.