On the effectiveness of latent semantic analysis for the categorization of call centre records

IEEE International Engineering Management Conference

Volumn 2, Issue , 2004, Pages 546-550

  Menon, R ^a   Keerthi, S S ^b   Loh, H T ^a,b,c   Brombacher, A C ^a,d  

^a Design Technology Institute   (Singapore)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^c SINGAPORE MIT ALLIANCE   (Singapore)

^d EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Call Centre Records; Latent Semantic Analysis; Singular Value Decomposition; Support Vector Machines; Text Classification

Indexed keywords

CALL CENTER RECORDS; CATEGORIZATION; LATENT SEMANTIC ANALYSIS (LSA); SINGULAR VALUE DECOMPOSITION; SUPPORT VECTOR MACHINES; TEXT CLASSIFICATION; VECTOR SPACE MODELS;

BENCHMARKING; CLASSIFICATION (OF INFORMATION); DATA ACQUISITION; INFORMATION MANAGEMENT; LEARNING ALGORITHMS; MATHEMATICAL MODELS;

SEMANTICS;

EID: 17644397079     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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