A study of satisfaction with dental services among adults in the United Kingdom

British Dental Journal

Volumn 198, Issue 7, 2005, Pages 433-437

  Bedi, R ^a,c   Gulati, N ^a   McGrath, C ^b  

^a UNIVERSITY OF LONDON   (United Kingdom)

^b UNIVERSITY OF HONG KONG   (Hong Kong)

^c UNIVERSITY COLLEGE LONDON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; AWARENESS; CONTROLLED STUDY; DENTAL CARE; DENTISTRY; FEMALE; HEALTH CARE QUALITY; HEALTH SURVEY; HUMAN; INTERVIEW; MALE; PATIENT SATISFACTION; RANDOMIZATION; SAMPLE SIZE; STATISTICAL ANALYSIS; UNITED KINGDOM;

ADOLESCENT; ADULT; AGE FACTORS; AGED; DENTAL CARE; FEMALE; GREAT BRITAIN; HUMANS; INTERVIEWS; MALE; MIDDLE AGED; PATIENT SATISFACTION; QUESTIONNAIRES; REGRESSION ANALYSIS;

EID: 17444384830     PISSN: 00070610     EISSN: None     Source Type: Journal    
DOI: 10.1038/sj.bdj.4812198     Document Type: Article

References (17)

1. www.which.net. Inadequate complaints procedure for dentists leaves consumers toothless. Press Release, Dental complaints, Which? Magazine, 03 January 2002.
2. Calnan M, Dickinson M, Manley G. The quality of general dental care: public and users' perceptions. Quality health care 1999; 8: 149-153.
3. Humphris G M, Cooper C L. New stressors for GDPs in the past ten years: a qualitative study. Br Dent J 1998; 185: 404-406.
4. Shugars D A, DiMatteo M R, Hays R D, Cretin S, Johnson J D. Professional satisfaction among Californian general dentists. J Dent Educ 1990; 54: 661-669.
5. O'Shea R M, Corah N L, Ayer W A. Why patients change dentists: practitioners' views. J Am Dent Assoc 1986; 112: 851-814.
6. Mellor A C, Milgrom P. Prevalence of complaints by patients against general dental practitioners in Greater Manchester. Br Dent J 1995; 178: 249-253.
7. General Dental Council. Maintaining professional standards. Professional conduct, 8.2 to 8.26. 2001
8. http://www.bda-dentistry.org.uk. Self-regulation. BDA News.
9. Crossley M L, Blinkhorn A, Cox M. What do our patients really want from us? Investigating patients perceptions of the validity of the Charternark criteria. Br Dent J 2001; 190: 602-606.
10. British Dental Association Press and Parliamentary News. http://www.bda-dentistry.org.uk. Press release PR01.02. British Dental Association statement on Dental Complaints Procedure, January 2002.
11. http://www.nhs.uk/Patientsvoice/how_tocomplain_.asp
12. NHS complaints procedure-National Evaluation document. Department of Health October 2001.
13. Locker D. Response and nonresponse bias in oral health surveys. J Public Health Dent 2000; 60: 72-81.
14. http://www.statistics.gov.uk/countmein/
15. British Dental Association. Press and Parliamentary Department. BDA: Dentistry facts, Harris poll commissioned by the BDA on how people feel about their dentist. September 2001.
16. Jenkinson C, Coulter A, Bruster S, Richards N, Chandola T. Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. Qual Saf Health Care. 2002; 11: 335-339.
17. Davies L G, Winstanley R B. The introduction of dental team education. Br Dent J 1997; 182: 436-439.