Toward improved benchmarking indicators

Telecommunications Policy

Volumn 24, Issue 4, 2000, Pages 347-357

  Tölösi, Péter ^a   Lajtha, György ^a  

^a Hungarian Telecommunication Journal   (Hungary)

Author keywords

[No Author keywords available]

Indexed keywords

BENCHMARKING; LAWS AND LEGISLATION; PRODUCTIVITY; PUBLIC POLICY; STRATEGIC PLANNING; TELECOMMUNICATION LINKS;

BENCHMARKING INDICATORS;

TELECOMMUNICATION SERVICES;

EID: 17144458005     PISSN: 03085961     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0308-5961(00)00025-2     Document Type: Article

References (9)

1. Australian Bureau of Industry Economics (1995). Telecommunications 1995 - international performance indicators. Research Report 65, Australian Government, Canberra.
2. Carey, C. (1995). Benchmarking simplified, London: Word Business Publications.
3. Carrigue, P. (1996). First experience of benchmarking at France Télécom: Focus on change management (pp. 9-11). Focus Series, February.
4. Evans, A. (1994). Benchmarking: Taking your organisation towards best practice, Melbourne (Hungarian version).
5. Institute for International Research (1997). Benchmarking in the telecoms industry. London, Great Britain.
6. Nair, B. (1998). Revolutionising competitive benchmarking. Wireless Business and Technology, 4(7), 36-42.
7. Watson, G. H. (1992). The benchmarking workbook, Adapting best practices for performance improvement. Portland, OR. Productivity Press.
8. Xavier, P. (1991). Performance indicators for public telecommunications operators: will they improve performance? Telecommunications Policy, 15(2), 137-150.
9. Xavier, P. (1996). Monitoring telecommunications deregulation through international benchmarking. Telecommunications Policy, 20(8), 585-606.