Professional competence, management capabilities and customer satisfaction: the case of the Italian Public Hospital

International Journal of Healthcare Technology and Management

Volumn 4, Issue 3-4, 2002, Pages 183-192

  Marino, Alfonso ^a  

^a SECOND UNIVERSITY OF NAPLES   (Italy)

Author keywords

customer satisfaction; Italian Public Hospital (IPH); management capabilities; professional competence

Indexed keywords

EID: 16844368998     PISSN: 13682156     EISSN: 17415144     Source Type: Journal    
DOI: 10.1504/ijhtm.2002.001137     Document Type: Article

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