Developing top managers: The impact of interpersonal skills training

Journal of Management Development

Volumn 22, Issue 7-8, 2003, Pages 729-752

  Hunt, John W ^a   Baruch, Yehuda ^b  

^a LONDON BUSINESS SCHOOL   (United Kingdom)

^b UNIVERSITY OF EAST ANGLIA   (United Kingdom)

Author keywords

Competences; Interpersonal skills; Management training; Training evaluation

Indexed keywords

EID: 1642634469     PISSN: 02621711     EISSN: None     Source Type: Journal    
DOI: 10.1108/02621710310487882     Document Type: Article

References (62)

1. ABS (1997), "A portrait of management development", The Open University Business School Report, Milton Keynes.
2. Antonioni, D. (1996), "Designing an effective 360 degree appraisal feedback process", Organizational Dynamics, Vol. 25 No. 2, pp. 24-38.
3. Argyris, C. (1960), Understanding Organizational Behavior, Dorsey Press, Homewood, IL.
4. Atwater, L., Roush, P. and Fishthal, A. (1993), The Impact of Upward Feedback on Self and Follower Ratings of Leaders, Center for Leadership Studies, New York, NY.
5. Baldwin, T.T. and Ford, J.K. (1988), "Transfer of training: a review and directions for future research", Personnel Psychology, Vol. 41 No. 1, pp. 63-105.
6. Barnard, C. (1938), The Functions of the Executive, Harvard University Press, Cambridge, MA.
7. Baruch, Y. and Harel, G. (1993), "Multi-source performance appraisal: an empirical and methodological note", Public Administrative Quarterly, Vol. 17 No. 1, pp. 96-111.
8. Baruch, Y. and Leeming, A. (1996), "Programming the MBA programme - the quest for curriculum", Journal of Management Development, Vol. 15 No. 7, pp. 28-37.
9. Baruch, Y. and Peiperl, M.A. (2000), "The impact of an MBA on graduates' career", Human Resource Management Journal, Vol. 10 No. 2, pp. 69-90.
10. Bernardin, H.J. (1986), "Subordinate appraisal: a valuable source for information about managers", Human Resource Management, Vol. 25 No. 3, pp. 421-39.
11. Bernardin, J., Hagan, C. and Kane, J. (1995a), "The effects of a 360 degree appraisal system on management performance", in Tornow, W. (Chair) (Ed.), Upward Feedback the Ups and Downs of It, Symposium of The Society for Industrial and Organizational Psychology, Orlando, FL.
12. Bernardin, H.J., Kane, J.S., Ross, S., Spina, J.D. and Johnson, D.L. (1995b), "Performance appraisal design, development and implementation", in Ferris, G.R., Rosen, S.D. and Barnum, D.T. (Eds), Handbook of HRM, Blackwell, Cambridge, MA, pp. 462-93.
13. Berry, J. (1990), "Linking management development to business strategies", Training and Development Journal, Vol. 44 No. 8, pp. 20-2.
14. BIM (1987), Making of British Manager (The Constable and McCormick report), British Institute of Management (BIM), London.
15. Blake, R. and Mouton, J. (1964), The Managerial Grid, Gulf Publishing, Houston.
16. Boyatzis, R.E. (1982), The Competent Manager, Wiley, New York, NY.
17. Boyatzis, R.E. and Renio, A. (1989), "Research article: the impact of an MBA on managerial abilities", Journal of Management Development, Vol. 8 No. 5, pp. 66-77.
18. Brutus, S., Fleenor, J. and London, M. (1998), "Does 360 degree feedback work in different industries", Journal of Management Development, Vol. 17 No. 3, pp. 177-90.
19. Burdett, J. (1998), "Forty things every manager should know about coaching", Journal of Management Development, Vol. 8 No. 5, pp. 66-7.
20. Burke, M.J. and Day, R.R. (1986), "A commutative study into the effectiveness of managerial training", Journal of Applied Psychology, Vol. 71 No. 2, pp. 232-45.
21. Carter, C.C. (1994), "Using quality principles to develop executives for competitive advantage", Employment Relations Today, Vol. 21 No. 2, pp. 173-84.
22. Cockerill, A.P., Hunt, J.W. and Schroder, H. (1995), "Managerial competencies: fact or fiction", Business Strategy Review, Autumn, pp. 1-12.
23. Cockerill, T. (1989), "Management competence as a determinant of organizational performance", unpublished doctoral thesis, London Business School, London.
24. Coopers & Lybrand Associates (1985), A Challenge to Complacency - Changing Attitudes to Training, MSC/NEDO, London.
25. Davis, B.L., Skube, C.J., Hellervik, L.W., Gebelein, S.H. and Sheard, J.L. (1996), Successful Manager's Handbook, Personnel Decision International.
26. Department of Trade and Industry (1995), White Paper "Competitiveness; forging ahead" Cm 2867, HMSO, London.
27. Eden, D. (1984), "Self-fulfilling prophecy as a management tool: harnessing Pygmalion", Academy of Management Review, Vol. 9 No. 1, pp. 64-73.
28. Fayol, H. (1949), General and Industrial Administration, Pitman, London (originally published 1916).
29. Fleishman, E. (1953), "Leadership climate, human relations training and supervisory behavior", Personnel Psychology, Vol. 6, pp. 205-22.
30. Garavan, T.N., Morley, M. and Flynn, M. (1997), "360 degree feedback: its role in employee development", Journal of Management Development, Vol. 16 No. 2, pp. 134-47.
31. Goleman, D. (1996), Emotional Intelligence, Bloomberg, London.
32. Gray, J. (1992), Men are from Mars, Women are from Venus, Harper-Collins, New York, NY.
33. Hales, C. (1986), "What do managers do? A critical review of the evidence", Journal of Management Studies, Vol. 23, pp. 88-115.
34. Hales, C. (1999), "Why do managers do what they do?", British Journal of Management, Vol. 10 No. 4, pp. 335-50.
35. Hall, D.T. (1995), "Executive careers and learning: aligning selection, strategy and development", Human Resource Planning, Vol. 18 No. 2, pp. 14-23.
36. Hunt, J.W. (1989), Managing People at Work, ch. 10, 3rd ed., McGraw-Hill, London.
37. Ilgen, D.R., Fisher, C.D. and Taylor, M.S. (1979), "Consequences of individual feedback on behavior in organizations", Journal of Applied Psychology, Vol. 64, pp. 349-71.
38. Jackson, S.E., May, K.E. and Whitney, K. (1995), "Understanding the dynamics of diversity in decision-making teams", in Guzzo, R.A. and Salas, E. (Eds), Team Effectiveness and Decision Making in Organizations, Jossey-Bass, San Francisco, CA, pp. 204-61.
39. Kolb, D. (1984), Experiential Learning, Prentice-Hall, Englewood Cliffs, NJ.
40. Kotter, J. (1988), The Leadership Factor, Free Press, New York, NY.
41. Leary, T. (1957), Interpersonal Diagnosis of Personality, Ronald, New York, NY.
42. Lee, C. (1996), "Performance Appraisal", Training, Vol. 33 No. 5, pp. 44-59.
43. Likert, R. (1967), The Human Organization, McGraw-Hill, New York, NY.
44. London, M. and Smither, J. (1995), "Can multi-source feedback change perceptions of goal accomplishment, self evaluation and performance related outcomes", Personnel Psychology, Vol. 48, pp. 803-39.
45. Merton, R.K. (1957), Social Theory and Social Structure, Free Press, Glenview IL.
46. Mintzberg, H. (1973), The Nature of Managerial Work, Harper & Row, New York, NY.
47. Morrow, C.C., Jarrett, M.Q. and Rupinski, M.T. (1997), "An investigation of the effects and economic utility of corporate-wide training", Personnel Psychology, Vol. 50 No. 1, pp. 91-119.
48. NEDO (1987), The Handy Report - The making of managers: a report on management education, training and development in the US, West Germany, France, Japan and the UK, National Economic Development Office, London.
49. Noe, R.A. (1986), "Trainees' attributes and attitudes: neglected influences on training effectiveness", Academy of Management Review, Vol. 11 No. 4, pp. 736-49.
50. Noe, R.A. and Schmitt, N. (1986), "The influence of trainee attitudes on training effectiveness: test of a model", Personnel Psychology, Vol. 39 No. 3, pp. 497-523.
51. Orford, J. (1994), "The interpersonal circumplex - a theory of and method for applied psychology", Human Relations, Vol. 46 No. 11, pp. 1347-75.
52. Pedler, M., Burgoyne, J. and Boydell, J. (1994), A Managers Guide to Self Development, 3rd ed., McGraw-Hill, London.
53. Reddin, W. (1970), Managerial Effectiveness, McGraw-Hill, New York, NY.
54. Schröder, H.M. (1989), Managerial Competence: The Key to Excellence, Kendall-Hunt, Dubuque, IA.
55. Tornow, W.W. and London, M. (1998), Maximizing the Value of 360° Feedback, Jossey-Bass, San Francisco, CA.
56. Urwick, L.F. (1943), The Elements of Administration, Pitman, London.
57. Vicere, A. (1998), "Changes in practices, changes in perspectives: the 1997 international study of executive development trends", Journal of Management Development, Vol. 17 No. 7, pp. 526-43.
58. Vinson, M.N. (1996), "The pros and cons of 360-degree feedback: making it work", Training & Development, Vol. 50 No. 4, pp. 11-12.
59. Wade-Benzoni, K.A. and Fulmer, W.E. (1994), "Evaluating executive development: a case study", Executive Development, Vol. 7 No. 2, pp. 7-9.
60. Waldman, D.A., Atwater, L.E. and Antonioni, D. (1998), "Has 360 degree feedback gone amok?", The Academy of Management Executive, Vol. 12 No. 2, pp. 86-95.
61. Watson, T. J. (1994), In Search of Management: Culture, Chaos and Control in Managerial Work, Routledge, London.
62. Zenger, J.H. (1996), "Great ideas revisited: a retrospective analysis", Training & Development, Vol. 50 No. 1, pp. 48-51.