Some Effects of System Information in Instructions for Use

IEEE Transactions on Professional Communication

Volumn 47, Issue 1, 2004, Pages 34-43

  Karreman, Joyce ^a   Steehouder, Michaël ^a  

^a Department of Communication ^*  (Netherlands)

Author keywords

Cognitive load; Declarative information; Procedural texts; Self efficacy; System information; User instructions

Indexed keywords

COGNITIVE SYSTEMS; KNOWLEDGE ACQUISITION; MOTIVATION; PHILOSOPHICAL ASPECTS; STUDENTS; TECHNICAL WRITING; TEXT PROCESSING;

COGNITIVE LOADS; DECLARATIVE INFORMATION; PROCEDURAL TEXTS; SELF-EFFICACY; SYSTEM INFORMATION;

INFORMATION RETRIEVAL SYSTEMS;

EID: 1642586858     PISSN: 03611434     EISSN: None     Source Type: Journal    
DOI: 10.1109/TPC.2004.824286     Document Type: Article

References (18)

1. D. F. Farkas, "The logical and rhetorical construction of procedural discourse," Tech. Commun., vol. 46, no. 1, pp. 42-54, 1999.
2. P. Dixon, "The structure of mental plans for following directions," J. Exper. Psychol.: Learn., Memory, Cogn., vol. 13, pp. 18-26, 1987.
3. P. A. Bibby and S. J. Payne, "Internalization and the use specifity of device knowledge," Human-Comput. Interact, vol. 8, pp. 25-56, 1993.
4. _, "Instruction and practice in learning to use a device," Cogn. Sci., vol. 20, pp. 539-578, 1996.
5. E. E. Smith and L. Goodman, "Understanding written instructions: The role of an explanatory schema," Cogn. Instruct., vol. 1, pp. 359-396, 1984.
6. D. E. Kieras and S. Bovair, "The role of a mental model in learning to operate a device," Cogn. Sci., vol. 8, pp. 255-273, 1984.
7. P. Dixon, K. Harrison, and D. Taylor, "Effects of sentence form on the construction of mental plans from procedural discourse," Can. J. Exper. Psychol., vol. 47, pp. 375-400, 1993.
8. M. M. N. Ummelen, Procedural and Declarative Information in Software Manuals. Effects on Information Use, Task Performance and Knowledge. Amsterdam, The Netherlands: Rodopi, 1997.
9. J. Karreman and M. Steehouder, "Het instellen van de Vox New York. Gebruik en effect van declaratieve informatie in gebruiksaanwijzingen [Operating the Vox New York. Use and effect of declarative information in instructions for use]," in Over de Grenzen van de Taalbeheersing: Onderzoek Naar Taal, Tekst en Communicatie, R. Neutelings, N. Ummelen, and A. Macs, Eds. Den Haag, The Netherlands: Sdu Uitgevers, 2000, pp. 273-283.
10. F. Macs, N. Ummelen, and H. Hoeken, Instructieve Teksten: Analyze, Ontwerp en Evaluatie [Instructive texts: Analysis, Design and Evaluation], Bussum, The Netherlands: Coutinho, 1996.
11. J. T. Guthrie, S. Bennett, and S. Weber, "Processing procedural documents: A cognitive model for following written directions," Educ. Psychol. Rev., vol. 3, pp. 249-265, 1991.
12. T. O'Reilly and P. Dixon, The Effect of Similarity on the Transfer of Prior Procedural Knowledge: Is What You see What You Learn?, 2001.
13. J. Karreman, P. Dixon, and M. Steehouder, "What do you need to know about your telephone? The influence of functional information on operating devices," in Multidisciplinary Approaches to Discourse, L. Degand, Y. Bestgen, W. Spooren, and L. van Waes, Eds. Amsterdam, The Netherlands: Stichting Neerlandistiek VU & Nodus Pub., 2001, pp. 99-110.
14. J. Karreman and M. Steehouder, "De invloed van systeeminformatie op de transfer van procedurele kennis [The influence of system information on transfer of procedural knowledge]," Tijdschrift Voor Taalbeheersing, vol. 24, pp. 332-347, 2002.
15. J. Sweller, J. J. G. Merrienboervan, and F. G. W. C. Paas, "Cognitive architecture and instructional design," Educ. Psychol. Rev., vol. 10, pp. 251-296, 1994.
16. F. G. W. C. Paas, J. J. G. Merriënboervan, and J. J. Adam, "Measurement of cognitive load in instructional research," Percept Motor Skills, vol. 79, pp. 419-430, 1994.
17. A. Bandura, "Social cognitive psychology: An agentic perspective," Annu. Rev. Psychol., vol. 52, pp. 1-26, 2001.
18. S. J. Payne, "A descriptive study of mental models," Behav. Inform. Technol., vol. 10, pp. 3-21, 1991.