Voice of the customer (define): QFD to define value

ASQ Annual Quality Congress Proceedings

Volumn , Issue , 2003, Pages 151-157

  Mazur, Glenn ^a  

^a UNIVERSITY OF MICHIGAN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

PROFITS; REVENUE;

COMPETITION; CUSTOMER SATISFACTION; PERSONNEL; RELIABILITY; RESOURCE ALLOCATION; SOCIETIES AND INSTITUTIONS;

QUALITY FUNCTION DEPLOYMENT;

EID: 1642480007     PISSN: 10807764     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (2)

1. "Attractive Quality and Must-be Quality" by Noriaki Kano, Seraku, Takahashi, and Tsuji, Hinshitsu, Vol. 14, No. 2 (1984).
2. Saaty, Thomas L. 1994. Fundamentals of Decision Making and Priority Theory with the Analytic Hierarchy Process. Pittsburgh, PA: RWS Publications. ISBN 0-9620317-6-3.