Models of improving e-governance by back office re-organisation and integration

Journal of Public Policy

Volumn 25, Issue 1, 2005, Pages 99-132

  Westholm, Hilmar ^a  

^a UNIVERSITY OF BREMEN   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

GOVERNANCE APPROACH; INTERNET; PUBLIC ADMINISTRATION;

EASTERN HEMISPHERE; EURASIA; EUROPE; WORLD;

EID: 15944400326     PISSN: 0143814X     EISSN: None     Source Type: Journal    
DOI: 10.1017/S0143814X0500022X     Document Type: Article

References (13)

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3. CEC - Commission of the European Communities (2001) e-Europe 2002. Impact and Priorities. A communication to the Spring European Council in Stockholm, 23-24 March 2001. Communication from the Commission to the Council and the European Parliament. COM (2001) 140 final from 13.3.2001.
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9. Lenk, K. (2002) Datenschutzprobleme bei integriertem Zugang zu Verwaltungsdienstleistungen. In Datenschutz und Datensicherheit 26, V. 9, 542-546.
10. Lipsky, M. (1980) Street-Level Bureaucracy: Dilemmas of the Individual in Public Services. New York: Russell Sage Foundation.
11. Mayntz, R. (2004) Governance Theory als fortentwickelte Steuerungstheorie? Paper 04/1 (March 2004) of the Max-Planck-Institute for the Study of Sciences http:// www.mpi-fg-koeln.mpg.de/pu/workpap/wp04-1/wp04-1.html (download June 2004).
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13. Millard, J., Iversen, J.S., Kubicek, H., Westholm, H. and Cimander, R. (2004) Reorganisation of Government Back-Offices for Better Electronic Public Services - European Good Practices (Back Office Reorganisation). Final report to the European Commission. Bremen and Copenhagen: Institut für Informationsmanagement Bremen GmbH and Danish Technological Institute.