Improve customer service through organisational learning: A case study

International Journal of Innovation and Learning

Volumn 2, Issue 1, 2005, Pages 79-89

  Chen, Jason C H ^a   Chong, P Pete ^b   Gering, Kip ^c   Chuang, Ta Tao ^a  

^a GONZAGA UNIVERSITY   (United States)

^b UNIVERSITY OF HOUSTON DOWNTOWN   (United States)

^c Itron Inc   (United States)

Author keywords

Customer service; Innovation; Itron; Knowledge management; Organisational learning

Indexed keywords

UTILITY SECTOR;

EID: 15944394759     PISSN: 14718197     EISSN: 17408016     Source Type: Journal    
DOI: 10.1504/IJIL.2005.006085     Document Type: Article

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