Nurse phone care - A new way of thinking (Part 1)

Medical Group Management Journal

Volumn 43, Issue 2, 1996, Pages 22-27

  O'Connor, J Paul ^a,b  

^a Group Practice Innovations   (United States)

^b Park Nicollet ^*

Author keywords

Access; Costs; Quality; Reimbursement

Indexed keywords

ECONOMIC ASPECT; HEALTH CARE ACCESS; HEALTH CARE COST; HEALTH CARE NEED; HEALTH CARE QUALITY; HOME CARE; NURSING; PATIENT CARE; PATIENT SATISFACTION; REIMBURSEMENT; REVIEW; TELEPHONE;

GUIDELINES; HEALTH SERVICES ACCESSIBILITY; NURSE-PATIENT RELATIONS; NURSING SERVICES; ORGANIZATIONAL INNOVATION; PATIENT SATISFACTION; REIMBURSEMENT MECHANISMS; TELEPHONE; UNITED STATES;

EID: 1542740264     PISSN: 08998949     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (9)

1. Naisbitt, John. Megatrends, Warner Books Inc., 1982, p. 183.
2. Deming, W. Edwards. Out of Crisis, p. 388, Massachusetts Institute of Technology Center for Advanced Engineering Study, 1986.
3. Einstein, Albert. 1991 Park Nicollet Planning Meeting, James Reinertsen, M.D.
4. Barker, Joe. Paradigms: The Business of Discovering the Future, Harper Business 1992, p. 156.
5. Deming, Edward. Out of Crisis, p. 309f, Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1986.
6. Scholtes, Peter R. The Team Handbook, pp.5-41f, Joiner Associates Inc., 1988.
7. Scholtes, Peter R. The Team Handbook, p. 2-15, Joiner Associates Inc., 1988.
8. Nicklin, N.M. The telephone - a viable medium for health education. Dimensions in Health Service, pp. 9-11, August 1981.
9. Spitz, L., M.D., Bloch, E., Ph.D., Denial and Minimization in Telephone Contacts with Patients, Journal of Family Practice, 12:1:93-98:1981.