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Volumn 13, Issue 2, 1996, Pages 75-87

Generative and case study research in quality management: Part II: Practical examples

Author keywords

Australia; Case studies; Internal markets; Management; TQM

Indexed keywords


EID: 1542586729     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719610110032     Document Type: Article
Times cited : (12)

References (19)
  • 1
    • 72249110616 scopus 로고
    • CEOs' views on good management practices in Victoria, Australia
    • Simon, A. (1993), "CEOs' views on good management practices in Victoria, Australia" in International Journal of Service Industry Management, Vol. 4, No. 4, pp. 54-67.
    • (1993) International Journal of Service Industry Management , vol.4 , Issue.4 , pp. 54-67
    • Simon, A.1
  • 2
    • 84887308980 scopus 로고
    • Product quality improvement through supplier development
    • Dale, B.G., Plunkett, J.J. (Eds.), Phillip Allan, Hertfordshire
    • Lascelles, D.M., Dale, B.G. (1990), "Product quality improvement through supplier development" Dale, B.G. and Plunkett, J.J. (Eds.), Managing Quality, Phillip Allan, Hertfordshire.
    • (1990) Managing Quality
    • Lascelles, D.M.1    Dale, B.G.2
  • 7
    • 84954979014 scopus 로고
    • The customer is God
    • Arrington, L. (1990), "The customer is God" in Managing Service Quality, Vol. 1, No. 1, pp. 23-6.
    • (1990) Managing Service Quality , vol.1 , Issue.1 , pp. 23-26
    • Arrington, L.1
  • 9
    • 84887273090 scopus 로고    scopus 로고
    • The key to success: Pouring new wine into an old decanter
    • June 1990
    • Kobayashi, N., "The key to success: pouring new wine into an old decanter", Tokyo Business Today, June 1990.
    • Tokyo Business Today
    • Kobayashi, N.1
  • 10
    • 0000364738 scopus 로고    scopus 로고
    • Successful share-building strategies
    • January-February 1981
    • Buzzel, R., Wiersema, F.D., "Successful share-building strategies" in Harvard Business Review, January-February 1981, pp. 135-44.
    • Harvard Business Review , pp. 135-144
    • Buzzel, R.1    Wiersema, F.D.2
  • 13
    • 0040384064 scopus 로고
    • An overview
    • Vancil, R.F. (Ed.), Dow- Jones Irwin, Homewood, IL
    • Kotchian, C. (1970), "An overview" in Vancil, R.F. (Ed.), Financial Executives Handbook, Dow- Jones Irwin, Homewood, IL, pp. 3-11.
    • (1970) Financial Executives Handbook , pp. 3-11
    • Kotchian, C.1
  • 16
    • 0027566971 scopus 로고
    • Loyalty-based management
    • Reichheld, F.F. (1993), "Loyalty-based management" in Harvard Business Review, Vol. 71, No. 2, pp. 64-73.
    • (1993) Harvard Business Review , vol.71 , Issue.2 , pp. 64-73
    • Reichheld, F.F.1
  • 17
    • 84887284291 scopus 로고    scopus 로고
    • The poor Japanese shareholder
    • November 1988
    • Abegglen, J.C., "The poor Japanese shareholder", Tokyo Business Today, November 1988.
    • Tokyo Business Today
    • Abegglen, J.C.1
  • 18
    • 0001994931 scopus 로고
    • Service quality and management practices: A look at employee attitudes, customer satisfaction, and bottom-line consequences
    • Tornow, W., Wiley, J. (1991), "Service quality and management practices: a look at employee attitudes, customer satisfaction, and bottom-line consequences" in Human Resource Planning, Vol. 14, No. 2, pp. 105-15.
    • (1991) Human Resource Planning , vol.14 , Issue.2 , pp. 105-115
    • Tornow, W.1    Wiley, J.2
  • 19
    • 0010776529 scopus 로고
    • Total quality management in Australian and New Zealand companies: Some emerging themes and issues
    • Dawson, P., Palmer, G. (1993), "Total quality management in Australian and New Zealand companies: some emerging themes and issues" in International Journal of Employment Studies, Vol. 1, No. 1, pp. 115-36.
    • (1993) International Journal of Employment Studies , vol.1 , Issue.1 , pp. 115-136
    • Dawson, P.1    Palmer, G.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.