A customer contact measurement model: An extension

International Journal of Service Industry Management

Volumn 11, Issue 1, 2000, Pages 26-44

  Kellogg, Deborah L ^a  

^a UNIVERSITY OF COLORADO   (United States)

Author keywords

Cross cultural management; Customer service; Customers

Indexed keywords

EID: 1542398193     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230010310277     Document Type: Article

References (18)

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