Critical measures of transit service quality in the eyes of older travelers

Transportation Research Record

Volumn , Issue 1835, 2003, Pages 84-92

  Burkhardt, Jon E ^a  

^a WESTAT   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COST EFFECTIVENESS; CUSTOMER SATISFACTION; PERFORMANCE; QUALITY ASSURANCE; RAPID TRANSIT; SERVICE LIFE; STRATEGIC PLANNING; SYSTEMS ANALYSIS;

CONSUMER SATISFACTION; OLDER TRAVELERS; PUBLIC TRANSIT SYSTEMS; PUBLIC TRANSPORTATION; TRANSIT SERVICE QUALITY;

MASS TRANSPORTATION;

EID: 1542346277     PISSN: 03611981     EISSN: None     Source Type: Journal    
DOI: 10.3141/1835-11     Document Type: Article

References (8)

1. Burkhardt, J. E., A. T. McGavock, C. A. Nelson, and C. G. B. Mitchell. TCRP Report 82, Vol. 2: Improving Public Transit Options for Older Persons. TRB, National Research Council, Washington, D.C., 2002.
2. Fielding, G. J., and S. C. Anderson. Public Transit Performance Evaluation: Application to Section 15 Data. In Transportation Research Record 947, TRB, National Research Council, Washington, D.C., 1983.
3. Morpace International, Inc., and Cambridge Systematics, Inc. A Handbook for Measuring Customer Satisfaction and Service Quality. TCRP Report 47. TRB, National Research Council, Washington, D.C., 1999.
4. Kittelson & Associates, Inc., Texas Transportation Institute, and Transport Consulting Ltd. Transit Capacity and Quality of Service Manual. TCRP Web Document 6. TRB, National Research Council, Washington, D.C., 1999.
5. Brandt, D. R. Customer Satisfaction Indexing. Presented at Conference of the American Marketing Association, Washington, D.C., 1996. As cited in A Handbook for Measuring Customer Satisfaction and Service Quality. TCRP Report 47. National Academy Press, Washington, D.C., 1999.
6. MacDorman, L. C., J. C. MacDorman, and W. T. Fleming. TCRP Report 8: The Quality Journey: A TQM Roadmap for Public Transportation. TRB, National Research Council, Washington, D.C., 1995.
7. Kerschner, H., and R. Aizenberg. Supplemental Transportation Programs for Seniors. Prepared by the Beverly Foundation for the AAA Foundation for Traffic Safety, Washington, D.C., 2001.
8. Straight, A. Community Transportation Survey. American Association of Retired Persons, Washington, D.C., 1997