The dimensional stability of the standards used in the disconfirmation paradigm

Journal of Retailing

Volumn 81, Issue 1, 2005, Pages 49-57

  Niedrich, Ronald W ^a   Kiryanova, Elena ^a   Black, William C ^a  

^a LOUISIANA STATE UNIVERSITY   (United States)

Author keywords

Comparison standard; Customer satisfaction; Dimensional stability; Disconfirmation judgment

Indexed keywords

EID: 14844359597     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2005.01.005     Document Type: Article

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