Engaging patients and family members in patient safety - The experience of the New York City Health and Hospitals Corporation

Psychiatric Quarterly

Volumn 76, Issue 1, 2005, Pages 85-95

  Wale, Joyce B ^a   Moon, Robert R ^a  

^a New York City Hlth Hospitals Corp   (United States)

Author keywords

Empowerment; Families; Patient; Patient safety

Indexed keywords

CLINICAL PRACTICE; COUNSELING; CULTURAL ANTHROPOLOGY; DEPRESSION; ENVIRONMENTAL FACTOR; FAMILY; HEALTH CARE DELIVERY; HEALTH CARE ORGANIZATION; HEALTH CARE PERSONNEL; HOSPITAL; HOSPITAL CARE; HUMAN; MEDICAL INFORMATION; MENTAL HEALTH CARE; MENTAL HEALTH SERVICE; MENTAL HOSPITAL; PATIENT ATTITUDE; PATIENT CARE; PUBLIC HEALTH; REVIEW; SAFETY;

HUMANS; MENTAL DISORDERS; MENTAL HEALTH SERVICES; NEW YORK CITY; ORGANIZATIONAL CULTURE; PATIENT ADVOCACY; PEER GROUP; PROFESSIONAL-FAMILY RELATIONS; PROFESSIONAL-PATIENT RELATIONS; PSYCHIATRIC DEPARTMENT, HOSPITAL; SAFETY MANAGEMENT;

EID: 14544284115     PISSN: 00332720     EISSN: None     Source Type: Journal    
DOI: 10.1007/s11089-005-5583-1     Document Type: Review

References (11)

1. Kohn L, Corrigan J, Donaldson M: To Err is Human: Building a Safer Health System. Washington, DC, National Academy Press, 1999.
2. Hartford Courant reported that between 1988 and 1998, 142 deaths nationwide occurred during seclusion and restraint in psychiatric facilities.
3. Joint Commission on Accreditation of Healthcare Organizations: Sentinel Event Trends: Suicide Events (16.3% of total), 1995-2002, as of January 29, 2003. www.jcaho.org.
4. Herzog A, Shore M, Beale R, et al: Patient Safety and Psychiatry, Recommendations to the Board of Trustees of the American Psychiatric Association, Approved by the Assembly Executive Committee, January 24, 2003.
5. Bagian JP, Lee CZ, et al: Development and Deployment of a Patient Safety Program in a Large Health Care Delivery System or You Can't Fix What you Don't Know About. J. Quality Improvement 27:522-532, 2001.
6. The term consumer is used to identify people who use or have used mental health services (also known as mental health consumers, survivors, patients, or clients).
7. The term family member is used broadly to include friends, significant others and any one else that is involved in the consumer's care. In the instance of adults, this would be with the patient's consent.
8. CMHS Consumer Affairs E-News, August 5, 2003, Vol. 03-65. The US Department of Health and Human Services, in partnership with the American Hospital Association and the American Medical Association have announced a campaign to improve patient safety that emphasizes good communication between health care providers and patients.
9. Croctea RJ, Schyve PM: Chapter 7: Proactively Error-Proofing Health Care Processes, in Error Reduction in Health Care. Edited by Spath, P: San Francisco, Jossey-Bass Publisher, 2000, pp. 179-98.
10. Rost K: Depression Tool Kit for Primary Care (copyright), NIMH grant MH54444. (Prototype).
11. Hogan M, Adams J, et al: Achieving the Promise: Transforming Mental Health Care in America, Report of the President's New Freedom Commission on Mental Health, July 22, 2003.