Reference service: A field with a view

Reference Librarian

Volumn 31, Issue 66, 1999, Pages 165-174

  McCann, Linda ^a   Wallach, Ruth ^a  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 13844318191     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v31n66_14     Document Type: Article

References (14)

1. Sable, Martin. 1984. “Substantive Factors for a Theory of Reference Service,”. International Library Review, 16 October: 407.
2. Bunge, Charles A. 1985. “Information Service in the Real World,”. The Journal of Academic Librarianship, 11 May: 77.
3. Bunge, Charles A. 1980. “Reference Services,”. In ALA World Encyclopedia of Library and Information Services, 468 – 474. Chicago: American Library Association.
4. Bunge, Charles A. 1984. “Interpersonal Dimensions of the Reference Interview: A Historical Review of the Literature,”. Drexel Library Quarterly, 20: 12 Spring.
5. Bunge, Charles A. 1983. “The Personal Touch: A Brief Overview of the Development of Reference Services in American Libraries.”. In Reference Service A Perspective, Edited by: Lee, S. H. 1 Ann Arbor: Pierian Press.
6. Radford, Marie L. 1996. “Communication Theory Applied to the Reference En-counter:An Analysis of Critical Incidents,”. Library Quarterly, 66 April: 124 – 132.
7. Bunge, Charles A. and Murfin, Marjorie E. 1987. “Reference Questions: Data from the Field,”. RQ, 27: 16 Fall.
8. Quinn, Brian. 1997. “Adapting Service Quality Concepts to Academic Libraries,”. Journal of Academic Librarianship, 23 September: 363.
9. Summerhill, Karen Storin. 1994. “The High Cost of Reference The Need to Reassess Services and Service Delivery,”. The Reference Librarian, 43: 71 – 85.
10. Madrick, Jeff. 1998. “Computers: Waiting for the Revolution,”. New York Review of Books, 45 26 March: 31.
11. Toffler, Alvin. 1980. The Third Wave, New York: William Morrow.
12. Borgman, Christine. 1998. “Presidential Chair Lecture Examines Information Access in a Digital World,”. GSEIS Forum, 2: 2 Winter.
13. Bunge, Charles A. 1994. “Evaluating Reference Services and Reference Personnel: Questions and Answers from the Literature,”. The Reference Librarian, 43: 199.
14. Bunge, Charles A. 1991. “Ethics and the Reference Librarian,”. In Ethics and the Librarian, Edited by: Lancaster, F. W. 45 – 61. Urbana Champaign: University of Illinois Graduate School of Library and Information Science.