The evolution of TQM: An empirical analysis using the business process change framework

TQM Magazine

Volumn 17, Issue 1, 2005, Pages 54-66

  Motwani, Jaideep ^a   Prasad, Sameer ^b   Tata, Jasmine ^c  

^a GRAND VALLEY STATE UNIVERSITY   (United States)

^b UNIVERSITY OF WISCONSIN WHITEWATER   (United States)

^c LOYOLA UNIVERSITY CHICAGO   (United States)

Author keywords

Business process re engineering; Information systems; Quality management

Indexed keywords

CUSTOMER SATISFACTION; INFORMATION SCIENCE; QUALITY ASSURANCE; QUALITY CONTROL; REENGINEERING; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING;

BUSINESS PROCESS RE-ENGINEERING; INFORMATION SYSTEMS; ORGANIZATIONAL STRUCTURES; QUALITY MANAGEMENT;

TOTAL QUALITY MANAGEMENT;

EID: 13844254927     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780510573057     Document Type: Article

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