Assessing consumer satisfaction in the Massachusetts Behavioral Health Partnership

Administration and Policy in Mental Health

Volumn 32, Issue 4, 2005, Pages 373-386

  Delman, Jonathan ^a   Beinecke, Richard H ^b  

^a Consumer Quality Initiatives ^*  (United States)

^b SUFFOLK UNIVERSITY   (United States)

Author keywords

Accute care; Consumers; Managed care; Outcomes; Programs; Satisfaction

Indexed keywords

ADULT; BEHAVIOR; CONSUMER; CONTROLLED STUDY; FEMALE; HEALTH CARE ACCESS; HEALTH PROGRAM; HOSPITAL PATIENT; HUMAN; INTERVIEW; MALE; MENTAL HEALTH SERVICE; OUTCOMES RESEARCH; OUTPATIENT; PATIENT CARE; PATIENT SATISFACTION; PEER REVIEW; PREDICTION; PRIORITY JOURNAL; REVIEW; UNITED STATES;

ADULT; CONSUMER SATISFACTION; FEMALE; HUMANS; MALE; MASSACHUSETTS; MENTAL HEALTH SERVICES; TOTAL QUALITY MANAGEMENT; TREATMENT OUTCOME;

EID: 13744252103     PISSN: 0894587X     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10488-004-1665-0     Document Type: Review

References (5)

1. Beinecke, R.H., & Woliver, R. (2000). Assessment of the Massachusetts behavioral health program year six. Administration and Policy in Mental Health, 28(2), 107-130.
2. Delman, J. (2004) Crossing the mental health care quality chasm in Massachusetts. http://www.cqi-mass.org/quality-chasm.pdf
3. Minkler, M., Blackwell G., Thompson, M., & Tamir, H. (2003). Community-based participatory research: implications for public health funding. American Journal of public Health, 93(8), 1210-1213.
4. Minkler, M., & Wallerstein, N. (2003). Community-based participatory research for health. San Francisco: Jossey-Bass.
5. Sabin, J., O'Braian, M., & Daniels, N. (2001). Managed care: strengthening the consumer voice in managed care II. Moving NCQA standards from rights to empowerment. Psychiatric Services, 52, 1303-1305.