Impact of systematic patient feedback on general practices, staff, patients and primary care trusts

Education for Primary Care

Volumn 15, Issue 1, 2004, Pages 30-38

  Carter, Mary ^a,b,c   Greco, Michael ^b,c   Sweeney, Kieran ^b,c   Neill, Elizabeth ^d   Mitchell, Annie ^c   Stead, Jonathan ^b,c   Powell, Roy ^b,c   Dixon, Michael ^e  

^a Exeter and North Devon RDSU   (United Kingdom)

^b Health Services Research   (United Kingdom)

^c UNIVERSITY OF EXETER   (United Kingdom)

^d Exeter Primary Care Trust   (United Kingdom)

^e University of Exeter ^*  (United Kingdom)

Author keywords

Evaluation; Feedback; General practice

Indexed keywords

ACCESS TO INFORMATION; ARTICLE; CONTROLLED STUDY; DOCTOR PATIENT RELATION; GENERAL PRACTITIONER; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HUMAN; INTERPERSONAL COMMUNICATION; MAJOR CLINICAL STUDY; MEDICAL STAFF; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; QUALITATIVE ANALYSIS; QUALITY CONTROL; QUESTIONNAIRE;

EID: 1342290728     PISSN: 14739879     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (9)

1. Baker R (1990) Development of a questionnaire to assess patients' satisfaction with consultations in general practice. British Journal of General Practice 40: 487-90.
2. Delbanco T (1992) Enriching the doctor-patient relationship by inviting the patient's perspective. Annals of Internal Medicine 116 (5): 414-18.
3. Wensing M, Grol R, van Weel C and Felling A (1998) Quality assessment using patients' evaluations of care. European Journal of General Practice 4: 155-8.
4. Roth T and Schoolcraft M (1998) Patient satisfaction ... the survey says. Nursing Care Management 3 (5): 184-9.
5. Greco M, Cavanagh M, Brownlea A and McGovern J (1999) Validation studies of the Doctors' Interpersonal Skills Questionnaire. Education for General Practice 10: 256-64.
6. Greco M (2000) Patient questionnaire gives PCTs quality feedback about services. Primary Care Report 2 (3): 29-30.
7. Greco M and Brownlea A (2000) Patient input accentuates the positive. Doctor 13 July: 42-3.
8. Greco M, Brownlea, A, McGovern J and Cavanagh M (2000) Consumers as educators: implementation of patient feedback in general practice training. Health Communication 12 (2): 173-93.
9. Smith J, Jarman M and Osborn M (1999) Doing Interpretative Phenomenological Analysis. In: Murray M and Chamberlain K (eds) Qualitative Health Psychology, Theories & Methods. Sage: London.