Safeguarding hospitality service when the unexpected happens: Lessons learned from the blackout of '03

Cornell Hotel and Restaurant Administration Quarterly

Volumn 46, Issue 1, 2005, Pages 13-39

  Kwortnik, Robert J ^a  

^a 335 Statler Hall   (United States)

Author keywords

Blackout of 2003; Disaster planning

Indexed keywords

EID: 13244283165     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/0010880404272018     Document Type: Article

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