A framework for measuring business processes based on GQM

Proceedings of the Hawaii International Conference on System Sciences

Volumn 37, Issue , 2004, Pages 163-172

  Aversano, Lerina ^a   Bodhuin, Thierry ^a   Canfora, Gerardo ^a   Tortorella, Maria ^a  

^a UNIVERSITY OF SANNIO   (Italy)

Author keywords

[No Author keywords available]

Indexed keywords

CHARACTERIZATION; DATA ACQUISITION; ELECTRONIC COMMERCE; ELECTRONIC MAIL; KNOWLEDGE ACQUISITION; LEARNING SYSTEMS; LEGACY SYSTEMS; ONLINE SYSTEMS; RISK ASSESSMENT; SOCIETIES AND INSTITUTIONS; WORLD WIDE WEB;

BUSINESS PROCESS REENGINEERING (BPR); GOAL-QUESTION-METRIC (GQM); ORGANIZATIONAL GOALS; RISK ANALYSIS;

COMPUTER SOFTWARE;

EID: 12344288282     PISSN: 10603425     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/hicss.2004.1265061     Document Type: Conference Paper

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