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Volumn 37, Issue , 2004, Pages 1635-1644

Investigating technical trouble tickets: An analysis of a homely CMC genre

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTATIONAL LINGUISTICS; COMPUTER SCIENCE; COMPUTER SOFTWARE; DATABASE SYSTEMS; INFORMATION ANALYSIS; INFORMATION TECHNOLOGY; KNOWLEDGE ACQUISITION; PUBLIC POLICY; WIDE AREA NETWORKS;

EID: 12344250641     PISSN: 10603425     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/hicss.2004.1265272     Document Type: Conference Paper
Times cited : (3)

References (13)
  • 2
    • 84860090447 scopus 로고    scopus 로고
    • Online Document: Accessed May 26, 2003
    • "Call Center News Service", Online Document: http://callcenternews.com/resources/stats_hr.shtml, Accessed May 26, 2003, 2003.
    • (2003) Call Center News Service
  • 3
    • 0002598886 scopus 로고
    • Properties of spoken and written language
    • R. Horowitz and S.J. Samuels (eds.), New York, Academic Press
    • Chafe, W., and J. Danielewicz, "Properties of spoken and written language", in R. Horowitz and S.J. Samuels (eds.), Comprehending Oral and Written Language, New York, Academic Press, 1987.
    • (1987) Comprehending Oral and Written Language
    • Chafe, W.1    Danielewicz, J.2
  • 4
    • 12344322113 scopus 로고
    • Doctoral Dissertation, University of Montreal
    • Collot, M., Electronic language, Doctoral Dissertation, University of Montreal, 1991.
    • (1991) Electronic Language
    • Collot, M.1
  • 5
    • 0011020843 scopus 로고
    • Genre analysis: An approach to text analysis for ESP
    • M. Coulthard (ed.), London, Routledge
    • Dudley-Evans, T., "Genre analysis: an approach to text analysis for ESP", in M. Coulthard (ed.), Advances in Written Text Analysis, London, Routledge, 1994.
    • (1994) Advances in Written Text Analysis
    • Dudley-Evans, T.1
  • 7
    • 84948757917 scopus 로고    scopus 로고
    • Computer-mediated discourse
    • D. Schiffrin, D. Tannen, and H. Hamilton (Eds), Oxford, Blackwell Publishers
    • Herring, S., "Computer-mediated Discourse", in D. Schiffrin, D. Tannen, and H. Hamilton (Eds), Handbook of Discourse Analysis, Oxford, Blackwell Publishers, 612-634, 2001.
    • (2001) Handbook of Discourse Analysis , pp. 612-634
    • Herring, S.1
  • 9
    • 84860084086 scopus 로고
    • Online Document: Accessed June 10, 2002
    • Johnson, D., "RFC 1297", Online Document: http://wwwlfaqs.org/ rfcs/rfc1297.html, Accessed June 10, 2002. 1992.
    • (1992) RFC 1297
    • Johnson, D.1
  • 10
    • 0007260084 scopus 로고
    • Rhetorical community: The cultural basis of genre
    • A. Freedman and P. Medway (eds.), London, Taylor & Francis
    • Miller, C.R., "Rhetorical community: the cultural basis of genre", in A. Freedman and P. Medway (eds.), Genre and the New Rhetoric, London, Taylor & Francis, 1984.
    • (1984) Genre and the New Rhetoric
    • Miller, C.R.1
  • 13
    • 0000591845 scopus 로고
    • Genres of organizational communication: A structurational approach to studying communication and media
    • Yates, J., and W.J. Orlikowski, "Genres of organizational communication: a structurational approach to studying communication and media", Academy of Management Review, 17(2):299-326, 1992
    • (1992) Academy of Management Review , vol.17 , Issue.2 , pp. 299-326
    • Yates, J.1    Orlikowski, W.J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.