An empirical study of the benefits and costs of ISO 9001: 2000 compared to ISO 9001/2/3: 1994

Total Quality Management and Business Excellence

Volumn 16, Issue 1, 2005, Pages 105-120

  Casadesús, Martí ^a   Karapetrovic, Stanislav ^b  

^a UNIVERSITY OF GIRONA   (Spain)

^b UNIVERSITY OF ALBERTA   (Canada)

Author keywords

Benefits; Costs; ISO 9000; Quality standard

Indexed keywords

EID: 12144263265     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336042000309893     Document Type: Review

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