Self-service systems: New methodology reveals customer real-time actions during merger

Computers in Human Behavior

Volumn 20, Issue 2, 2004, Pages 243-267

  Colonia Willner, Regina ^a  

^a Practical Intelligence at Work Inc   (United States)

Author keywords

ATM; Cognitive aging; Human computer interaction; Knowledge transfer; Practical intelligence; Procedural and tacit knowledge; Self service; Software design

Indexed keywords

ARTIFICIAL INTELLIGENCE; AUTOMATIC TELLER MACHINES; BEHAVIORAL RESEARCH; COGNITIVE SYSTEMS; CUSTOMER SATISFACTION; DATA REDUCTION; ERROR ANALYSIS; INTERACTIVE COMPUTER SYSTEMS; INVESTMENTS; MERGING; QUALITY OF SERVICE; REAL TIME SYSTEMS; SOFTWARE ENGINEERING; SYSTEMS ANALYSIS; WORLD WIDE WEB;

COGNITIVE AGING; KNOWLEDGE DESIGN; PRACTICAL INTELLIGENCE; PROCEDURAL AND TACIT KNOWLEDGE; SELF-SERVICE SYSTEMS; SOFTWARE DESIGN;

HUMAN COMPUTER INTERACTION;

EID: 1142279655     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2003.10.017     Document Type: Article

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