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Volumn 12, Issue 3, 2004, Pages 129-132

Balancing the scorecard: Key performance indicators in a complex healthcare setting

Author keywords

Balanced scorecard; Care programme approach; Clinical governance; Key performance indicators; Mental healthcare; Performance improvement; Quality

Indexed keywords

COMMERCIAL PHENOMENA; CONSUMER; EVALUATION; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; HUMAN; MANAGED CARE; MENTAL HEALTH CARE; MONITORING; PERFORMANCE; PRIORITY JOURNAL; QUALITY CONTROL; REVIEW; UNITED KINGDOM;

EID: 11244331501     PISSN: 09655751     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review
Times cited : (17)

References (20)
  • 1
  • 3
    • 0031599594 scopus 로고    scopus 로고
    • The role and application of the balanced scorecard in healthcare quality management
    • Castañeda-Méndez K, Mangan K and Lavery AM (1998) The role and application of the balanced scorecard in healthcare quality management. Journal of Healthcare Quality 1: 10-12. www.nahq.org/journal/ce/063/063.htm (accessed 23/02/04).
    • (1998) Journal of Healthcare Quality , vol.1 , pp. 10-12
    • Castañeda-Méndez, K.1    Mangan, K.2    Lavery, A.M.3
  • 9
    • 0002375355 scopus 로고
    • Integrated performance management: Management accounting to support the new manufacturing realities
    • Nanni AJ et al (1992) Integrated performance management: management accounting to support the new manufacturing realities. Journal of Management Accounting Research 4: 1-19.
    • (1992) Journal of Management Accounting Research , vol.4 , pp. 1-19
    • Nanni, A.J.1
  • 10
    • 11244266337 scopus 로고    scopus 로고
    • North East London Mental Health NHS Trust (2003) Trust Board papers. www.nelmht.nhs.uk/board/previous%20TB%20Papers. htm (accessed 24/04/02).
    • (2003) Trust Board Papers
  • 11
    • 0037125632 scopus 로고    scopus 로고
    • The NHS, the private sector, and the virtual asylum
    • Pook R, Ryan T and Pearsall A (2002) The NHS, the private sector, and the virtual asylum. British Medical Journal 325: 349-50.
    • (2002) British Medical Journal , vol.325 , pp. 349-350
    • Pook, R.1    Ryan, T.2    Pearsall, A.3
  • 12
    • 11244325193 scopus 로고    scopus 로고
    • Quality Indicators Project (2003) Mental Health Indicators. www.ncl.ac.uk/qip/Information/Mental health.htm (accessed 24/02/04).
    • (2003) Mental Health Indicators
  • 14
    • 0032482716 scopus 로고    scopus 로고
    • Clinical governance and the drive for quality improvement in the new NHS in England
    • Scally G and Donaldson LJ (1998) Clinical governance and the drive for quality improvement in the new NHS in England. British Medical Journal 317: 61-5.
    • (1998) British Medical Journal , vol.317 , pp. 61-65
    • Scally, G.1    Donaldson, L.J.2
  • 17
  • 18
    • 11244341528 scopus 로고    scopus 로고
    • Sugarman P and Walker L (2003) HoNOS-Secure. www.rcpsych. ac.uk/cru/honoscales/honossecure/index.htm.
    • (2003)
    • Sugarman, P.1    Walker, L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.