Activity-based justification of IT investments

Information and Management

Volumn 42, Issue 3, 2005, Pages 415-424

  Peacock, Eileen ^a   Tanniru, Mohan ^b  

^a OAKLAND UNIVERSITY   (United States)

^b UNIVERSITY OF ARIZONA   (United States)

Author keywords

Activity based costing; Expert systems; IT investment; IT justification; Sales force automation

Indexed keywords

COMPETITION; COST EFFECTIVENESS; CUSTOMER SATISFACTION; DECISION MAKING; EXPERT SYSTEMS; FUNCTIONS; INVESTMENTS; KNOWLEDGE ACQUISITION; PERSONNEL TRAINING;

ACTIVITY-BASED COSTING (ABC); IT INVESTMENT; IT JUSTIFICATION; SALES FORCE AUTOMATION (SFA);

INFORMATION TECHNOLOGY;

EID: 10644243677     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2003.12.015     Document Type: Article

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