The unexpected in primary care: A multicenter study on the emergence of unvoiced patient agenda

Annals of Family Medicine

Volumn 2, Issue 6, 2004, Pages 534-540

  Peltenburg, Michael ^a,e   Fischer, Joachim E ^b   Bahrs, Ottomar ^c   Van Dulmen, Sandra ^d   Van Den Brink Muinen, Atie ^d  

^a HORTEN ZENTRUM FÜR PRAXISORIENTIERTE FORSCHUNG UND WISSENSTRANSFER   (Switzerland)

^b ETH ZURICH   (Switzerland)

^c UNIVERSITY OF GÖTTINGEN   (Germany)

^d NETHERLANDS INSTITUTE FOR HEALTH SERVICES RESEARCH   (Netherlands)

^e NONE   (Switzerland)

Author keywords

Communication; Patient acceptance of health care; Patient satisfaction; Patient centered care; Physician patient relations; Primary health care

Indexed keywords

ARTICLE; BIOMEDICINE; CONSULTATION; CONTROLLED STUDY; CULTURAL FACTOR; DISEASE SEVERITY; DOCTOR PATIENT RELATION; EXPECTATION; FEMALE; GEOGRAPHIC DISTRIBUTION; HOSPITAL ADMISSION; HUMAN; MAJOR CLINICAL STUDY; MALE; OUTPATIENT CARE; PATIENT ATTITUDE; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; PROGNOSIS; QUESTIONNAIRE; REGRESSION ANALYSIS; SEX DIFFERENCE; SOCIAL PSYCHOLOGY; VIDEORECORDING;

ADULT; CROSS-SECTIONAL STUDIES; DELIVERY OF HEALTH CARE; EMERGENCY MEDICAL SERVICES; EUROPE; FEMALE; HUMANS; MALE; MIDDLE AGED; PRIMARY HEALTH CARE; QUALITY OF HEALTH CARE; QUESTIONNAIRES;

EID: 10444258905     PISSN: 15441709     EISSN: None     Source Type: Journal    
DOI: 10.1370/afm.241     Document Type: Article

References (33)

1. Howie JG, Heaney DJ, Maxwell M, Walker JJ, Freeman GK, Rai H. Quality at general practice consultations: cross sectional survey. BMJ. 1999;319:738-743.
2. Lazare A. The interview as a clinical negotiation. In: Lipkin ML, ed. The Medical Interview. New York, NY: Springer Verlag; 1995:50-62.
3. Anderson TW, Helm DT. The physician-patient encounter: a process of reality negotiations. In: Jaco EG, ed. Patients, Physicians, and Illness: A Sourcebook in Behavioral Science and Health. New York, NY: Free Press; 1979:259-271.
4. Schwartz CG, Kahne MJ. Medical help as negotiated achievement. Psychiatry. 1983;46:333-349.
5. Levenstein JH, McCracken E, McWhinney IR, Stewart MA, Brown JB. The patient-centred clinical method. 1. A model for the doctor-patient interaction in family medicine. Fam Pract. 1986;3:24-30.
6. Barry CA, Bradley CP, Britten N, Stevenson FA, Barber N. Patient's unvoiced agendas in general practice consultations: qualitative study. BMJ. 2000;320:1246-1250.
7. Lang F, Floyd MR, Beine KL. Clues to patients' explanations and concerns about their illnesses. A call for active listening. Arch Fam Med. 2000;9:222-227.
8. Turner JA, Deyo RA, Loeser JD, Von Korff M, Fordyce WE. The importance of placebo effects in pain treatment and research. JAMA. 1994;271:1609-1614.
9. Engel GL. The need for a new medical model: a challenge for biomedicine. Science. 1977;196:129-136.
10. Kravitz RL, Callahan EJ, Azari R, Antonius D, Lewis CE. Assessing patients' expectations in ambulatory medical practice. Does the measurement approach make a difference? J Gen Intern Med. 1997;12:67-72.
11. Kravitz RL, Callahan EJ. Patients' perceptions of omitted examinations and tests: a qualitative analysis. J Gen Intern Med. 2000;15:38-45.
12. Jackson JL, Kroenke K. The effect of unmet expectations among adults presenting with physical symptoms. Ann Intern Med. 2001;134:889-897.
13. Kravitz RL. Measuring patients' expectations and requests. Ann Intern Med. 2001;134:881-888.
14. Bell RA, Kravitz RL, Thorn D, Krupat E, Azari R. Unmet expectations for care and the patient-physician relationship. J Gen Intern Med. 2002;17:817-824.
15. Balint M. The Doctor, His Patient and the Illness. 1st ed. London: Pitman; 1957.
16. Del Piccolo L, Benpensanti MG, Bonini P, et al. The Verona Medical Interview Classification System/Patient (VR-MICS/P): the tool and its reliability. Epidemiol Psichiatr Soc. 1999;8:56-67.
17. De Valck C, Bensing J, Bruynooghe RM, Hulsman RL, Kerssens JJ. Cue-responding in a simulated bad news situation: exploring a stress hypothesis. J Health Psychology. 2001;585-596.
18. Di Blasi Z, Harkness E, Ernst E, Georgiou A, Kleijnen J. Influence of context effects on health outcomes: a systematic review. Lancet. 2001;357:757-762.
19. Williams S, Weinman J, Dale J, Newman S. Patient expectations: what do primary care patients want from the GP and how far does meeting expectations affect patient satisfaction? Fam Pract. 1995;12:193-201.
20. Brody DS, Miller SM, Lerman CE, Smith DG, Lazaro CG, Blum MJ. The relationship between patients' satisfaction with their physicians and perceptions about interventions they desired and received. Med Care. 1989;27:1027-1035.
21. Kravitz RL, Cope DW, Bhrany V, Leake B. Internal medicine patients' expectations for care during office visits. J Gen Intern Med. 1994;9:75-81.
22. Kravitz RL, Callahan EJ, Paterniti D, Antonius D, Dunham M, Lewis CE. Prevalence and sources of patients' unmet expectations for care. Ann Intern Med. 1996;125:730-737.
23. Marple RL, Kroenke K, Lucey CR, Wilder J, Lucas CA. Concerns and expectations in patients presenting with physical complaints. Frequency, physician perceptions and actions, and 2-week outcome. Arch Intern Med. 1997;157:1482-1488.
24. van den Brink-Muinen A, Verhaak PFM, Bensing JM. The Eurocommunication Study. Utrecht: NIVEL; 1999.
25. van den Brink-Muinen A, Verhaak PF, Bensing JM, et al. Doctor-patient communication in different European health care systems: relevance and performance from the patients' perspective. Patient Educ Couns. 2000;39:115-127.
26. Kravitz RL. Patients' expectations for medical care: an expanded formulation based on review of the literature. Med Care Res Rev. 1996;53:3-27.
27. Roter DL. The Roter method of interaction process analysis, unpublished. 1985. Department of Behavioral Sciences and Health Education, Johns Hopkins University.
28. Roter DL, Hall JA. Studies of doctor-patient interaction. Ann Rev Public Health. 1989;10:163-180.
29. Bozdogan H. Model selection and Akaike's information criterion: the general theory and its analytical extensions. Psychometrika. 1987;52:345-370.
30. Akaiki H. Factor analysis and AIC. Psychometrika. 1987;52:317-332.
31. Freeman GK, Horder JP, Howie JGR, et al. Evolving general practice consultation in Britain: issues of length and context. BMJ. 2002;324:880-882.
32. Epstein RM. The science of patient-centered care. J Fam Pract. 2000;49:805-807.
33. Stewart M, Brown JB, Donner A, et al. The impact of patient-centered care on outcomes. J Fam Pract. 2000;49:796-804.