Managing social capital

Annual Review of Information Science and Technology

Volumn 39, Issue , 2005, Pages 515-550

  Davenport, Elisabeth ^a   Snyder, Herbert W ^b  

^a EDINBURGH NAPIER UNIVERSITY   (United Kingdom)

^b NORTH DAKOTA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 10044231391     PISSN: 00664200     EISSN: None     Source Type: Book Series    
DOI: 10.1002/aris.1440390119     Document Type: Review

References (204)

1. Ackerman, M. (1994). Augmenting the organizational memory: A field study of Answer Garden. Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work, CSCW 94, 243-252.
2. Adams, N., Fraser, J., Macintosh, A., & McKay-Hubbard, A. (2002). Towards an ontology for electronic transaction services. International Journal of Intelligent Systems in Accounting, Finance and Management, 11(3), 173-181.
3. Adler, P., & Kwon, S.-W. (2000). Social capital: The good, the bad and the ugly. In E. Lesser (Ed.), Knowledge and social capital (pp. 89-115). Oxford, UK: Butterworth-Heinemann.
4. Adler, P. S., & Kwon, S.-W. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27(1), 17-40.
5. Almind, T., & Ingwersen, P. (1997). Informetric analysis on the World Wide Web: A methodological approach to "webometrics." Journal of Documentation, 53(4), 404-426.
6. Ananthaswamy, A. (2003, August 23). March of the motes. New Scientist, 179(2409), 26-31.
7. Arnold, B., & Kay, F. (2000). Social capital, violations of trust and the vulnerability of isolates: The social organization of law practice and professional self-regulation. In E. Lesser (Ed.), Knowledge and social capital (pp. 201-222). Oxford, UK: Butterworth-Heinemann.
8. Barab, S. (2003). Introduction to the special issue. The Information Society, 19(3), 197-201.
9. Barab, S., Kling, R., & Gray, J. (Eds). (2004). Designing for virtual communities in the service of learning. Cambridge, UK: Cambridge University Press.
10. Barabási, A.-L. (2002). Linked: How everything is connected to everything else and what it means for business, science, and everyday life. Cambridge MA: Perseus Publishing.
11. Bartel, C., & Saavedra, R. (2000). The collective construction of work group moods. Administrative Science Quarterly, 45(2), 197-231.
12. Bassi, L., & VanBuren, M. (2000). New measures for a new era. In D. Morey, M. Maybury, & B. Thuraisingham (Eds.), Knowledge management (pp. 355-374). Cambridge, MA: MIT Press.
13. Baxter, L. (2000). Bugged. In C. Prichard, R. Hill, M. Chumer, & H. Wilmott (Eds.), Managing knowledge: Critical investigations of work and learning (pp. 37-48). Houndmills, UK: MacMillan Press.
14. Becks, A., Reichling, T., & Wulf, V. (2002, May). Expertise finding: Approaches to foster social capital. Paper presented at the Workshop on Social Capital and IT, Amsterdam.
15. Bergquist, M., & Ljungberg, J. (2001). The power of gifts: Organizing social relationships in open source communities. Information Systems Journal, 11(4), 305-320.
16. Björneborn, L., & Ingwersen, P. (2001). Perspectives of webometrics. Scientometrics, 50(1), 65-82. Retrieved January 30, 2004, from http://www.kluweronline.com/oasis.htm/337310
17. Bontis, N. (1999). Intellectual capital: An exploratory study that develops measures and models. Management Decision, 36(2), 63-76.
18. Bontis, N. (2000). Managing organizational knowledge by diagnosing intellectual capital. In D. Morey, M. Maybury, & B. Thuraisingham (Eds.), Knowledge management (pp. 375-402). Cambridge, MA: MIT Press.
19. Borgman, C., & Furner, J. (2002). Scholarly communication and bibliometrics. Annual Review of Information Science and Technology, 36, 3-72.
20. Börner, K., & Chen, C. (Eds.). (2003). Visual interfaces to digital libraries. New York: Springer.
21. Börner, K., Chen, C., & Boyack, K. (2003). Visualizing knowledge domains. Annual Review of Information Science and Technology, 37, 179-255.
22. Bourdieu, P. (1985). The forms of capital. In J. Richardson (Ed.), Handbook of theory and research for the sociology of education (pp. 241-258). New York: Greenwood.
23. Bourdieu, P. (1988). Homo academicus. Cambridge, UK: Polity Press.
24. Bourdieu, P. (1990). The logic of practice. Stanford, CA: Stanford University Press.
25. Bowker, G. C., & Star, S. L. (2000). Sorting things out: Classification and its consequences. Cambridge MA: MIT Press.
26. Bradley, K. (1997). Intellectual capital and the new wealth of nations. Business Strategy Review, 8(1), 53-62.
27. Briggs, X. (1998). Doing democracy up-close: Culture, power and communication in community building. Journal of Planning Education and Research, 18, 1-13.
28. Brooking, A. (1996). Intellectual capital: Core assets for the third millennium enterprise. London: Thomson Business Press.
29. Brown, J. S., & Duguid, P. (1994). Borderline issues: Social and managerial aspects of design. Human-Computer Interaction, 9(1), 3-36.
30. Buchanan, M. (2003). Small world. London: Orion Books.
31. Burt, R. (1992). The social structure of competition. In N. Nohria & R. Eccles (Eds.), Networks and organizations: Structure, form and action (pp. 57-91). Cambridge, MA: Harvard Business School Press.
32. Burt, R. (2000a). The contingent value of social capital. In E. Lesser (Ed.), Knowledge and social capital (pp. 255-287). Oxford, UK: Butterworth-Heinemann.
33. Burt, R. (2000b). The network structure of social capital. In R. I. Sutton & B. M. Straw (Eds.), Research in organizational behavior, (Vol. 22, pp. 345-423). Greenwich, CT: JAI Press.
34. Castelfranchi, C., & Tan, Y.-H. (2001). Trust and deception in virtual societies. Dordrecht, The Netherlands: Kluwer Academic Publishers.
35. Castells, M. (2000). The Internet galaxy. Oxford, UK: Oxford University Press.
36. Cherniss, C., & Goleman, D. (n.d.). Bringing emotional intelligence to the workplace. Retrieved January 30, 2004, from http://www.eiconsortium.org
37. Cohen, S., & Fields, G. (2000). Social capital and capital gains in Silicon Valley. In E. Lesser (Ed.), Knowledge and social capital (pp. 179-200). Oxford, UK: Butterworth-Heinemann.
38. Collins, W. R., Miller, K. W., Spielman, B. J., & Wherry, P. (1994). How good is good enough?: An ethical analysis of software construction and use. Communications of the ACM, 37(1), 81-91.
39. Cool, C. (2001). The concept of situation in information science. Annual Review of Information Science and Technology, 35, 5-42.
40. Crane, D. 1969. Social structure in a group of scientists: A test of the "invisible college" hypothesis. American Sociological Review, 34, 335-352.
41. Cronin, B. (1984). The citation process: The role and significance of citations in scientific communication. London: Taylor Graham.
42. Cronin, B. (1995). The scholar's courtesy: The role of acknowledgement in the primary communication process. London: Taylor Graham.
43. Cronin, B. (2004). Bowling alone together: Academic writing as distributed cognition. Journal of the American Society for Information Science and Technology, 55(6), 557-560.
44. Cronin, B., & Shaw, D. (2001). Identity-creators and image-makers: Using citation analysis and thick description to put authors in their place. Proceedings of the 8th International Conference on Scientometrics and Informetrics Vol.1, 127-138.
45. Cronin, B., Shaw, D., & La Barre, K. (2004). Visible, less visible, and invisible work: Patterns of collaboration in twentieth century chemistry. Journal of the American Society for Information Science & Technology, 55(2), 160-168.
46. Cronin, B., Snyder, H., Rosenbaum, H., Martinson, A., & Callahan, E. (1998). Invoked on the Web. Journal of the American Society for Information Science, 49, 1319-1328.
47. Davenport, E., & Cronin, B. (2001). The citation network as a prototype for representing trust in virtual environments. In B. Cronin & H. B. Atkins (Eds.), The web of knowledge: A Festschrift in honor of Eugene Garfield (pp. 517-534). Medford, NJ: Information Today, Inc.
48. Davenport, E., Graham, M., Kennedy, J., & Taylor, K. (2003). Managing social capital as knowledge management: Some specification and representation issues. Proceedings of the 66th Annual Meeting of the American Society for Information Science and Technology, 101-108.
49. Davenport, E., & Hall, H. (2002). Communities of practice and organizational learning. Annual Review of Information Science and Technology, 36, 171-228.
50. Davenport, E., & Rosenbaum, H. (2000). A system for organizing situational knowledge in the workplace that is based on the shape of documents. Proceedings of the Sixth International Society for Knowledge Organization Meeting, 352-358.
51. Day, R. (2002). Social capital, value and measure: Antonio Negri's challenge to capitalism. Journal of the American, Society for Information Science and Technology, 53(12), 1074-1082.
52. De Carolis, D. M. (2002). The role of social capital and organizational knowledge in enhancing entrepreneurial opportunities in high-technology environments. In C. W. Choo & N. Bontis (Eds.), The strategic management of intellectual and organizational knowledge (pp. 699-709). Oxford, UK: Oxford University Press.
53. Detlor, B. (2004). Toward knowledge portals: From human issues to intelligent agents. Dordrecht, The Netherlands: Kluwer Academic Press.
54. Dibben, M. R. (2000). Exploring interpersonal trust in the entrepreneurial venture. London: MacMillan Press.
55. Donath, J. (2002). A semantic approach to visualizing online conversations. Communications of the ACM, 45(4), 45-50.
56. Drew, P. (1995). Interaction sequences and anticipatory interactive planning. In E. Goody (Ed.), Social intelligence and interaction (pp. 111-138). Cambridge, UK: Cambridge University Press.
57. Druskat, V. U., & Wolff, S. B. (2001). Building the emotional intelligence of groups. Harvard Business Review, 79(3), 81-90.
58. Dzinkowski, R. (2000). Managing the brain trust. CMA Management, 73(8), 14-18.
59. Dumais, S. T. (2004). Latent semantic analysis. Annual Review of Information Science and Technology, 38, 189-230.
60. Economics focus: A question of trust. (2003, February 22). The Economist, 92.
61. Edelman, L., Bresnen, M., Newell, S., Scarbrough, H., & Swan, J. (2002, April). The darker side of social capital. Paper presented at the 3rd European Conference on Organizational Knowledge, Learning, and Capabilities, Athens laboratory of Business Administration, Athens, Greece. Retrieved January 30, 2004, from http://www.alba.edu.gr/OKLC2002/Proceedings/pdf-files/ID469.pdf
62. Edvinsson, L., & Malone, M. (1997). Intellectual capital: Realizing your company's true value by finding its hidden brain power. New York: Harper Collins.
63. Edvinsson, L., & Sullivan, P. (1996). Developing a model for managing intellectual capital. European Management Journal, 14, 356-364.
64. Erickson, T., Halverson, C., Kellogg, W., Laff, M., & Wolf, T. (2002). Social translucence: Designing social infrastructures that make collective activity visible. Communications of the ACM, 45(4), 40-44.
65. Falcone, R., & Castelfranchi, C. (2001). Social trust: A cognitive approach. In C. Castelfranchi & Y.-H. Tan (Eds.), Trust and deception in virtual societies (pp. 55-90). Dordrecht, The Netherlands: Kluwer Academic Publishers.
66. Fukuyama, F. (1995). Trust: The social virtues and the creation of prosperity. New York: Free Press.
67. Furner, J. (2002). On recommending. Journal of the American Society for Information Science, 53(9), 747-763.
68. Garton, L., Haythornthwaite, C., & Wellman, B. (1999). Studying on-line social networks. In S. Jones (Ed.), Doing Internet research: Critical issues and methods for examining the Net (pp. 75-105). Thousand Oaks, CA: Sage.
69. Geertz, G., & McCarthy, W. (1999, July/August). An accounting object infrastructure for knowledge-based enterprise models: Expert opinion. IEEE Intelligent Systems, 1-6.
70. Geertz, G., & McCarthy, W. (2002). Using object templates from the REA accounting model to engineer business processes and tasks. Retrieved October 26, 2003, from http://www.msu.edu/̃mccarth4
71. Gladwell, M. (2000). The tipping point: How little things can make a big difference. Boston: Little, Brown.
72. Granovetter, M. (1973). The strength of weak ties. American Journal of Sociology, 78, 1360-1380.
73. Gronlund, A. (Ed.). (2002). Electronic government: Design, applications, and management. London: Idea Group Publishing.
74. Grosser, K. (1991). Human networks in organizational information processing. Annual Review of Information Science and Technology, 30, 77-109.
75. Groth, K., & Bowers, J. (2001). On finding things out: Situating organizational knowledge in CSCW. Proceedings of the Seventh European Conference on Computer Supported Cooperative Work, ECSCW 2001, 279-298.
76. Grudin, J. (1994). Groupware and social dynamics: Eight challenges for developers. Communications of the ACM, 37(1), 92-105.
77. Grudin, J. (2002). Group dynamics and ubiquitous computing. Communications of the ACM, 45 (12), 74-78.
78. Guthrie, J., Petty, R., & Johanson, U. (2001). Sunrise in the knowledge economy. Accounting, Auditing & Accountability Journal, 14(4), 365-382.
79. Hall, H. (2002, April). Sharing capability: The development of a framework to investigate knowledge sharing in distributed organizations. Paper presented at the 3rd European Conference on Organizational Knowledge, Learning, and Capabilities, Athens, Greece. Retrieved January 30, 2004, from http://www.alba.edu.gr/OKLC2002/Proceedings/pdf_files
80. Hara, N., & Kling, R. (2001). Students' distress with Web-based distance education course (SI Working Paper No. 00-01). Retrieved January 30, 2004, from http://www.slis.edu/csi/papers.html#00-01
81. Hardless, C., & Nulden, U. (1999). Visualizing learning activities to support tutors. In Proceedings of CHI 99, Extended Abstracts, Student Posters. New York: ACM, 312-313.
82. Harper, R. (1997). Gatherers of information: The mission process at the International Monetary Fund. Proceedings of the Fifth European Conference on Computer Supported Cooperative Work, 361-376.
83. Haythornthwaite, C. (1996). Social network analysis: An approach and technique for the study of information exchange. Library & Information Science Research, 18, 323-342.
84. Haythornthwaite, C. (2000). Online personal networks: Size, composition and media use among distance learners. New Media and Society, 2(2), 195-226.
85. Haythornthwaite, C. (2001). Tie strength and the impact of new media. Proceedings of the 34th Hawaii International Conference on System Sciences. Retrieved January 30, 2004, from http://alexia.lis.uiuc.edu/̃haythorn/ HICSS01_tiestrength.html
86. Haythornthwaite, C. (2002). Strong, weak and latent ties and the impact of new media. The Information Society, 18(5), 385-401.
87. Hazelton, V., & Kennan, W. (2000). Social capital: Reconceptualizing the bottom line. Corporate Communications, 5(2), 81-86.
88. Hoque, R. (2000). XML for real Programmers. San Francisco: Morgan Kaufmann
89. Huang, K.-T. ( 1998). Capitalizing on intellectual assets. IBM Systems Journal, 37, 578-583.
90. Huberman, B. (2001). The laws of the Web: Patterns in the ecology of information. Cambridge, MA: MIT Press.
91. Huysman, M. (2002a, May). Design requirements for knowledge sharing tools: A need for social capital analysis. Paper presented at the Workshop on Social Capital and IT, Amsterdam.
92. Huysman, M. (2002b). Knowledge sharing in practice. Dordrecht, The Netherlands: Kluwer Academic Press.
93. Huysman, M., & Wulf, V. (in press). Social capital. Dordrecht, The Netherlands: Kluwer Academic Press.
94. Iacono, C. S., & Weisband, S. (1997). Developing trust in virtual teams. Proceedings of the 30th Hawaii International Conference on System Sciences, Virtual Communities Minitrack, (CD-ROM).
95. Jacob, E., & Shaw, D. (1999). Sociocognitive perspectives on representation. Annual Review of Information Science and Technology, 33, 131-186.
96. Jacques, R. (2000). Theorising knowledge as work: The need for a "knowledge theory of value." In C. Prichard, R. Hill, M. Chumer, & H. Wilmott (Eds.), Managing knowledge: Critical investigations of work and learning (pp. 199-215). Houndmills, UK: MacMillan Press.
97. Jarvenpaa, S. L., Knoll, K., & Leidner, D. (1998). Is anybody out there? Antecedents of trust in global virtual teams. Journal of Management Information Systems, 14(4), 29-64.
98. Jarvenpaa, S. L., & Leidner, D. E. (1998). Communication and trust in global virtual teams. Journal of Computer-Mediated Communication, 3(4). Retrieved January 30, 2004, from http://www.ascusc.org/jcmc/vol3/issue4/ jarvenpaa.html
99. Kirschner, P., Shum, S. J. B., & Carr, C. S. (Eds.). (2003). Visualizing argumentation: Software tools for collaborative and educational sense-making. London: Springer-Verlag.
100. Klamer, A. (2002). Accounting for social capital and cultural values. De Economist, 150(4), 453-470.
101. Kling, R., & Callahan, E. (2003). Electronic journals, the Internet, and scholarly communication. Annual Review of Information Science and Technology, 37, 127-177.
102. Kling, R., & Courtright, C. (2003). Group behavior and learning in electronic forums: A sociotechnical approach. The Information Society, 19(3), 221-235.
103. Kling, R., McKim, G., & King, A. (2001). A bit more to IT: Scholarly communication forums as socio-technical interaction networks. Retrieved February 24, 2004, from http://www.slis.indiana.edu/CSI/wp01-02.html
104. Kling, R., Spector, L., & McKim, G. (2002). Locally controlled scholarly publishing via the Internet: The guild model. Retrieved February 24, 2004, from http://www.slis.Indiana.edu/CSI/WP/WP02-01B.html
105. Knorr Cetina, K. (1999). Epistemic cultures: How the sciences make knowledge. Cambridge, MA: Harvard University Press.
106. Koku, E., Nazer, N., & Wellman, B. (2001). Netting scholars: Online and offline. American Behavioral Scientist, 44(10), 1750-1772.
107. Koku, E., & Wellman, B. (2004). Scholarly networks in learning communities: The case of TechNet. In S. Barab, R. Kling, & J. Gray (Eds.), Designing for online communities in the service of learning (pp. 299-337). Cambridge, UK: Cambridge University Press.
108. Kollock, P. (1999). The economies of online cooperation: Gifts and public goods in cyberspace. In M. Smith and P. Kollock (Eds.), Communities in cyberspace (pp. 220-239). London: Routledge.
109. Koschman, T., & LeBaron, C. (2003). Reconsidering common ground: Examining Clark's contribution theory in the OR. Proceedings of the Eighth European Conference on Computer Supported Cooperative Work, ECSCW 2003, 81-98.
110. Krackhardt, D., Blythe, J., & McGrath, C. (1994). KrackPlot 3.0: An improved network drawing program. Connections, 17(2), 53-55.
111. Krackhardt, D., & Hanson, J. (1997). Informal networks: The company. In L. Prusak (Ed.), Knowledge in oganizations (pp. 37-49). Oxford, UK: Butterworth-Heinemann.
112. Kramer, R., & Tyler, T. (1996). Trust in organizations: Frontiers of theory and research. Thousand Oaks, CA: Sage.
113. Lamb, L., & Kling, R. (2002). From users to social actors: Reconceptualizing socially rich interaction through information and communication technology. Retrieved February 24, 2004, from http://www.slis. indiana.edu/CSIAVP/WP02-11B.html
114. Larsen, H., Bukh, N., & Mouritsen, J. (1999). Intellectual capital statements and knowledge management: "Measuring," "reporting, " "acting." The Australian Accounting Review, 9(3), 15-26.
115. Larsen, R. J., & Diener, E. E. (1992). Promises and problems with the circumplex model of emotion. In M. S. Clark (Ed.), Review of personality and social psychology: Emotion and social behavior (Vol. 114, pp. 25-59). Newbury Park, CA: Sage.
116. Lave, J., & Wenger, E. (1990). Situated learning: Legitimate peripheral participation. New York: Cambridge University Press.
117. Lesser, E. (Ed.). (2000). Knowledge and social capital. Oxford, UK: Butterworth-Heinemann.
118. Lewicki, R. J., & Bunker, B. B. (1996). Developing and maintaining trust in work relationships. In R. Kramer & T. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 114-139). Thousand Oaks, CA: Sage.
119. Lievrouw, L. (2003, September). When users push back: Oppositional new media and community. Paper presented at the Communities and Technology Conference, Amsterdam.
120. Lievrouw, L., & Farb, S. (2003). Information and equity. Annual Review of Information Science and Technology, 37, 499-540.
121. Loughran, J. (2000). Working together virtually: The care and feeding of global virtual teams. Retrieved January 30, 2004. from http://www.dodccrp.org/ 2000ICCRTS/cd/papers/Track4/009.pdf
122. Lynn, B. (2000, January/February). Intellectual capital: Unearthing hidden value by managing intellectual assets. Ivey Business Journal, 79, 45-52.
123. MacKenzie, D., & Wajcman, J. (Eds.). (1999). The social shaping of technology (2nd ed.). Philadelphia: Open University Press.
124. Malkia, M., Anttiroiko, A., & Savolainen, R. (2002). eTransformations in governance: New directions in government and politics. London: Idea Group Publishing.
125. Marsh, S. (1994). Trust in distributed artificial intelligence. Artificial Social Systems: Proceedings 4th European Workshop on Modelling Autonomous Agents in a Multi-Agent World, 95-112.
126. Marsh, S., & Dibben, M. (2003). The role of trust in information science and technology. Annual Review of Information Science and Technology, 37, 465-498.
127. McCarthy, W. E. (1982). The REA accounting model: A generalized framework for accounting systems in a shared data environment. The Accounting Review, 57, 554-578.
128. McDonald, D., & Ackerman, M. (2000). Expertise recommender: A flexible recommendation system and architecture. Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work, CSCW 2000, 231-240.
129. Merton, R. K. (1968). The Matthew effect in science. Science, 159(3810), 56-63.
130. Meyer, E., & Kling, R. (2002). Leveling the playing field or expanding the bleachers? Socio-technical interaction networks at arXiv.org. Retrieved January 30, 2004, from http://www.slis.indiana.edu/CSIAVPAVP02-10B. html
131. Meyerson, D., Weick, K. E., & Kramer, R. M. (1996). Swift trust and temporary groups. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 166-195). Thousand Oaks, CA: Sage.
132. Milgram, S. (1967). The small-world problem. Psychology Today, 1, 62-67.
133. Mintzberg, H. (1979). The nature of managerial work. New York: Prentice Hall.
134. Moody, G. (2002). Rebel code: Linux and the open source revolution. London: Penguin.
135. Mouritsen, J., Larsen, H., & Bukh, P. (2001). Valuing intellectual capital and the future: Intellectual capital supplements at Skandia. Accounting, Auditing & Accountability Journal, 14(4), 327-336.
136. Munro, A., Hook, C., & Benyon, D. (1999). Designing information spaces: The social navigation approach. London: Springer.
137. Nahapiet, J., & Ghoshal, S. (2000). Social capital, intellectual capital and the organizational advantage. In E. Lesser (Ed.), Knowledge and social capital (pp. 119-155). Oxford, UK: Butterworth-Heinemann.
138. Nardi, B., Whittaker, S., Isaacs, I., Creech, M., Johnson, J., & Hainsworth, J. (2002). Integrating communication and information through ContactMap. Communications of the ACM, 45(4), 89-95.
139. Newell, S., Scarbrough, H., Swan, J., & Hislop, D. (2000). Intranets and knowledge management: De-centered technologies and the limits of technological discourse. In C. Prichard, R. Hull, M. Chumer, & H. Willmott (Eds.), Managing knowledge: Critical investigations of work and learning (pp. 88-106). Basingstoke, UK: MacMillan Press.
140. Nissenbaum, H. (1994, January). Computing and accountability. Communications of the ACM, 37(1), 72-80.
141. O'Day, V., Adler, A., Kuchinsky, A., & Bouch, A. (2001). When worlds collide: Molecular biology as interdisciplinary collaboration. Proceedings of the Seventh European Conference on Computer Supported Cooperative Work, ECSCW 2001, 399-418.
142. Onyx, J., & Bullen, P. (2000). Measuring social capital in five communities. The Journal of Applied Behavioral Science, 36(1), 23-42.
143. Osborne, A. (1998). Measuring intellectual capital: The real wealth of companies. Ohio CPA Journal, 57(4), 37-38.
144. Pettigrew, K., Fidel, R., & Bruce, H. (2001). Conceptual frameworks in information behavior. Annual Review of Information Science and Technology, 35, 43-78.
145. Pipek, V., & Wulf, V. (2003). Pruning the Answer Garden: Knowledge sharing in maintenance engineering. Proceedings of the Eighth European Conference on Computer Supported Cooperative Work, ECSCW 2003, 231-240.
146. Portes, A. (2000). Social capital: Its origins and applications in modern sociology. In E. Lesser (Ed.), Knowledge and social capital (pp. 17-41). Oxford, UK: Butterworth-Heinemann.
147. Portes, A., & Landolt, P. (1996). Unsolved mysteries: The Tocqueville Files II: The downside of social capital. The American Prospect, 7(26). Retrieved January 30, 2004, from http://www.prospect.org/print/V7/26/26-cnt2. html
148. Preece, J. (2000). Online communities: Designing usability, supporting sociability. New York: Wiley.
149. Preece, J. (2002). Supporting community and building social capital. Communications of the ACM, 45(4), 36-39.
150. Prusak, L. (2001, September). Keynote address presented at the Seventh European Conference on Computer Supported Cooperative Work.
151. Putnam, R. (1993). Making democracy work: Civic traditions in modern Italy. Princeton, NJ: Princeton University Press.
152. Quan-Haase, A., Wellman, B., Witte, J. C., & Hampton, K. (2002). Capitalizing on the Net: Social contact, civic engagement and sense of community. In B. Wellman & C. Haythornthwaite (Eds.), The Internet in everyday life (pp. 291-324). Oxford, UK: Blackwell.
153. Rea, T. (2001). Engendering trust in electronic environments. In C. Castelfranchi & Y.-H. Tan (Eds.), Trust and deception in virtual societies (pp. 221-236). Dordrecht, The Netherlands: Kluwer Academic.
154. Renninger, K. A., & Shumar, W. (Eds.). (2002). Building virtual communities: Learning and change in Cyberspace. Cambridge, UK: Cambridge University Press.
155. Resnick, P. (2002). Beyond bowling together: Sociotechnical capital. In J. Carroll (Ed.), HCI in the new millennium (pp. 247-272). New York: Addison-Wesley.
156. Resnick, P., & Varian, H. (1997). Recommender systems [Special issue]. Communications of the ACM, 40(3).
157. Riel, M. (1995). Cross-classroom collaboration in global learning circles. In S. L. Star (Ed.), The cultures of computing (pp. 219-242). Oxford, UK: Blackwell.
158. Roberts, H. (1999, May). The control of intangibles in the knowledge-intensive firm. Paper presented at the 22nd Annual Congress of the European Accounting Association. Retrieved February 20, 2004, from http://www.fek.su.se/home/bic/meritum/download/EAA99_Roberts.pdf
159. Rutledge, J. (1997, April 7). You're a fool if you buy into this. Forbes ASAP Supplement, 159(1), 42-46.
160. Saint-Onge, H. (1996). Tacit knowledge: The key to strategic alignment of intellectual capital. Strategy & Leadership, 24(2), 10-14.
161. Schenkel, A., Teigland, R., & Borgatti, S. (2003). Theorizing structural properties of communities of practice: A social network approach. In R. Teigland (Ed.), Knowledge networking: Structure and performance in networks of practice (pp. 280-303). Stockholm, Sweden: Institute of International Business.
162. Schiff, L., Van House, N., & Butler, M. (1997). Understanding complex information environments: A social analysis of watershed planning. Proceedings of the ACM Digital Libraries Conference, 161-186.
163. Schuler, D. (Ed.). (1994). Social computing [Special issue]. Communications of the ACM, 37(1).
164. Scott, J. (2000). Social network analysis. Thousand Oaks, CA: Sage.
165. Simone, C., & Sarini, M. (2001). Adaptability of classification schemes in cooperation. What does it mean? Proceedings of the Seventh European Conference on Computer Supported Cooperative Work, ECSCW 2001, 19-38.
166. Small, H. (1999). Visualizing science by citation mapping. Journal of the American Society for Information Science, 50, 799-813.
167. Snowden, D. (2000). The social ecology of knowledge management. In C. Despres & D. Chauvel (Eds.), Knowledge horizons: The present and the promise of knowledge management (pp. 237-265). Boston: Butterworth-Heinemann.
168. Snyder, H., & Pierce, J. (2002). Intellectual capital. Annual Review of Information Science and Technology, 36, 467-502.
169. Sonnenwald, D. H., Maglaughlin, K. L., & Whitton, M. C. (in press). Designing to support situational awareness across distances: An example from a scientific collaboratory. Information Processing & Management.
170. Sonnenwald, D. H., Whitton, M. C., & Maglaughlin, K. L. (2003). Evaluating a scientific collaboratory: Results of a controlled experiment. ACM Transactions on Computer Human Interaction, 10(2), 150-176.
171. Sosteric, M. (1999). Endowing mediocrity: Neoliberalism, information technology, and the decline of radical pedagogy. Radical Pedagogy, 1(1). Retrieved February 25, 2004, from http://radicalpedagogy.icaap.org/content/ issue1_1/sosteric.html
172. Spinuzzi, C. (2003). Tracing genres through organizations: A sociocultural approach to information design. Cambridge, MA: MIT Press.
173. Spring, M., & Vathanophas, V. (2003). Peripheral social awareness information in collaborative work. Journal of the American Society for Information Science and Technology, 54(11), 1006-1014.
174. Stabell, C., & Fjelstad, O. (1998). Configuring value for competitive advantage: On chains, shops and networks. Strategic Management Journal, 19, 413-437.
175. Star, S. L., & Griesemer, J. R. (1989). Institutional ecology, "translations" and boundary objects: Amateurs and professionals in Berkeley's Museum of Vertebrate Zoology. Studies of Social Science, 19, 387-420.
176. Steinfield, C., Jang, C.-Y., & Pfass, B. (1999.). Supporting virtual team collaboration: The TeamSCOPE system. Retrieved October 22, 2002, from http://cscw.msu.edu/reports/scope.htm
177. Stewart, T. (1997). Intellectual capital. New York: Bantam Doubleday.
178. Suchman, L. (1993). Do categories have politics? The language/action perspective reconsidered. Proceedings of the Third European Conference on Computer Supported Cooperative Work, ECSCW '93, 1-14.
179. Suchman, L., Blomberg, J., Orr, J., & Trigg, R. (1999). Reconstructing technologies as social practice. American Behavioral Scientist, 43(3), 392-408.
180. Sveiby, K.-E. (1997). The new organizational wealth: Managing and measuring knowledge-based assets. San Francisco: Barrett-Kohler.
181. Sveiby, K.-E. (2000). Sveiby knowledge management. Retrieved October 10, 2003, from http://www.sveiby.com.au
182. Syrjänen, A., & Kuutti, K. (2002, May). Trust, acceptance and alignment: The role of IT in redirecting a community. Paper presented at the Workshop on "Social Capital and IT" Amsterdam.
183. Teece, D. (2000). Managing intellectual capital: Organizational, strategic, and policy dimensions. Oxford, UK: Oxford University Press.
184. Teigland, R. (2003). Knowledge networking: Structure and performance in networks of practice. Stockholm: Institute of International Business.
185. Teigland, R., & Wasko, M. (2003). Extending richness with reach: Participation and knowledge exchange in electronic networks of practice. In R. Teigland (Ed.), Knowledge networking: Structure and performance in networks of practice (pp. 350-362). Stockholm: Institute of International Business.
186. Trevino, L., Daft, R., & Lengel, R. (1990). Understanding managers' media choices: A symbolic interactionist perspective. In J. Fulk & C. W. Steinfield (Eds.), Organizations and communication technology (pp. 71-94). Newbury Park, CA: Sage.
187. Walden, K. & Nerson, J.-M. (1995). Seamless object-oriented software architecture. New York: Prentice Hall.
188. Wasko, M., & Teigland, R. (2003). The provision of online public goods: Examining social structures in a network of practice. In R. Teigland (Ed.), Knowledge networking: Structure and performance in networks of practice (pp. 306-318). Stockholm: Institute of International Business.
189. Watts, D. I. (2003). Six degrees: The science of a connected age. New York: Norton.
190. Weick, K., & Roberts, K. (1993). Collective mind in organizations: Heedful interrelating on flight decks. Administrative Science Quarterly, 38, 357-381.
191. Weigand, H., & van den Heuvel, W.-J. (2001). Trust in electronic commerce. In C. Castelfranchi & Y.-H. Tan (Eds.), Trust and deception in virtual societies (pp. 237-257). Dordrecht, The Netherlands: Kluwer Academic.
192. Weisband, S. (2002). Maintaining awareness in distributed team collaboration: Implications for leadership and performance. In P. Hinds & S. Kiesler (Eds.), Distributed work (pp. 311-333). Cambridge, MA: MIT Press.
193. Weisband, S. (n.d.). Maintaining awareness in distant team collaboration. Retrieved May 4, 2002, from http://misdb.bpa.arizona.edu/̃lzhao/brownbag/ suzie-abstract.html
194. Wellman, B. (1982). Studying personal communities. In P. Marsden & N. Lin (Eds.), Social structure and network analysis (pp. 61-80). Beverly Hills, CA: Sage.
195. Wellman, B., & Frank, K. (2001). Network capital in a multi-level world: Getting support in personal communities. In N. Lin, K. Cook, & R. Burt (Eds.), Social capital: Theory and research (pp. 233-273). Chicago: Aldine de Gruyter.
196. Wellman, B., Haase, A. Q., Witte, J., & Hampton, K. (2001). Does the Internet increase, decrease or supplement social capital? Social networks, participation and community commitment. American Behavioral Scientist, 45(3), 437-456.
197. Wellman, B., & Haythornthwaite, C. (2002). The Internet in everyday life. Oxford, UK: Blackwell.
198. Wenger, E. (1998). Communities of practice: Learning, meaning, and identity. New York: Cambridge University Press.
199. Wenger, E. (2000). Communities of practice. In C. Despres & D. Chauvel (Eds.), Knowledge horizons: The present and the promise of knowledge management (pp. 205-224). Boston: Butterworth-Heinemann.
200. White, H., Wellman, B., & Nazer, N. (2002). Does citation reflect social structure? Longitudinal evidence from the "Globenet" interdisciplinary research group. Retrieved January 30, 2004, from http://www.chass.utoronto.ca/̃w/publications/index.html
201. Whyte A., & Macintosh A. (2001). Transparency and teledemocracy: Issues from an "e-con-sultation." Journal of Information Science, 27(4), 187-198.
202. Woolcock, M., & Narayan, D. (2000). Social capital: Implications for development theory, research and policy. World Bank Research Observer, 15(2), 225-249.
203. Ye, Y., & Kishida, K. (2003). Toward an understanding of the motivation of open source software developers. Proceedings of 2003 International Conference on Software Engineering, CSE2003, 419-429.
204. Zachmann Institute for Framework Advancement. (n.d.). ZIFA [home page]. Retrieved February 13, 2004, from http://www.zifa.com