Serviceflow beyond workflow? IT support for managing inter-organizational service processes

Information Systems

Volumn 29, Issue 2, 2004, Pages 127-145

  Wetzel, Ingrid ^a   Klischewski, Ralf ^b  

^a HOCHSCHULE BREMEN   (Germany)

^b UNIVERSITY OF HAMBURG   (Germany)

Author keywords

Customer orientation; Inter organizational workflow; Process pattern; Service provider networking; Serviceflow; Serviceflow management

Indexed keywords

CONTROL; CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; INFORMATION MANAGEMENT; INFORMATION TECHNOLOGY; SOCIETIES AND INSTITUTIONS; SYSTEMS ANALYSIS; XML;

CUSTOMER ORIENTATION; INTER-ORGANIZATIONAL WORKFLOW; PROCESS PATTERN; SERVICE PROVIDER NETWORKING; SERVICEFLOW; SERVICEFLOW MANAGEMENT;

TELECOMMUNICATION SERVICES;

EID: 0942266849     PISSN: 03064379     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.is.2003.08.002     Document Type: Conference Paper

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