Creating the Front Door to Government: A Case Study of the Firstgov Portal

Library Trends

Volumn 52, Issue 2, 2003, Pages 268-281

  Fletcher, Patricia Diamond ^a  

^a UNIVERSITY OF MARYLAND BALTIMORE COUNTY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0742306296     PISSN: 00242594     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (24)

1. Awards and recognition of FirstGov. (n.d.). Retrieved January 2, 2003, from http://www.firstgov.gov/About/Awards.shtml.
2. Cleveland, H. (1986). Government is information (But not vice versa). Public Administration Review, 46, 605-607.
3. Dawes, S. S., Bloniarz, P. A., Kelly, K. L., & Fletcher, P. D. (1999). Some assembly required: Building a digital government for the 21st century. Albany, NY: Center for Technology in Government.
4. Executive Office of the President, Office of Management and Budget. (2002). E-government strategy: Simplified delivery of services to citizens. Retrieved March 1, 2002, from http://www.whitehouse.gov/omb/inforeg/egovstrategy.pdf.
5. Executive Office of the President, Office of Management and Budget. (2001). The president's management agenda. Retrieved March 15, 2002, from http://www.whitehouse.gov/omb/budintegration/pma_index.html.
6. Executive Office of the President, Office of Management and Budget. (n.d.). Budget of the United States government, fiscal year 2003. Retrieved June 6, 2002, from http://www.whitehouse.gov/omb/budget/index.html.
7. Federal Computer Week. (2002, April 22). Things you need to know about the e-government act. Retrieved January 2, 2003, from http://www.fcw.com/fcw/articles/2002/1202/Egovactchart.pdf.
8. Federal Computer Week. (2002, March 11). FirstGov search returns surprise result. Retrieved January 2, 2003, from http://www.fcw.com/fcw/articles/2002/0311/news-search-03-11-02.asp.
9. Firstgov.gov homepage. (n.d.). Retrieved December 12, 2002, from http://www.firstgov.gov.
10. Fletcher, P. D. (2003). Portals and policies: Implications of electronic access to U.S. federal government information and services. In G. David Garson (Ed.), Digital government: Principles and best practices. Hershey, PA: Idea Group Press.
11. Fletcher, P. T., Bretschneider, S. I., & Marchand, D. A. (1992). Managing information technology: Transforming county governments in the 1990s. Syracuse, NY: Syracuse University, School of Information Studies.
12. Fletcher, P. D., & Westerback, L. (1999). Federal information policy: Management to measurement. Journal of the American Society for Information Science, Special Issue on the National Information Infrastructure, 50(4), 299-304.
13. Hart-Teeter for The Council for Excellence in Government. (2002). E-government to protect, connect, and serve us. Retrieved March 20, 2002, from http://excelgov.xigroup.com/displayContent.asp?Keyword=ppp022602.
14. Hasson, J. (2002). E-gov agenda takes shape. Federal Computer Week. Retrieved January 2, 2003, from http://www.fcw.com/fcw/articles/2002/1202/news-egov-12-02-02.asp.
15. Kraemer, K. L., & King, J. L. (1977). Computers and local government. New York: Praeger.
16. Matthews, W. (2002). FirstGov search returns surprise result. Federal Computer Week. Retrieved December 20, 2002, from http://www.fcw.com/fcw/articles/2002/0311/news-search-03-11-02.asp.
17. Matthews, W. (2002). GSA debuts friendlier FirstGov. Federal Computer Week. Retrieved January 2, 2003, from http://www.fcw.com/fcw/articles/2002/0304/news-first-03-04-02.asp.
18. McClure, C. R., Sprehe, T., & Eschenfelder, K. (2001). Performance measures for federal agencies: Final report. Retrieved December 13, 2001, from http://www.access.gpo.gov/su_docs/index.html.
19. Norris, D. F., & Kraemer, K. L. (1994). Leading edge computer use in U.S. municipalities. ICMA Special Data Issue (pp. 1-65). Washington, D.C.: International City Management Association.
20. Norris D. F., & Kraemer, K. L. (1996). Mainframe and PC computing in American cities: Myths and realities. Public Administration Review, 56, 568-576.
21. Presidential Memo of December 17, 1999. Electronic government. Retrieved January 3, 2000, from http://whitehouse.gov.
22. Remarks by the president in the first Internet Webcast. (2000). Retrieved October 10, 2000, from http://www.whitehouse.gov/WH/new/html/internet2000-02-24text.html.
23. Stowers, G. N. L. (2002). The state of federal Websites: The pursuit of excellence. The Price-waterhouse Coopers Endowment for the Business of Government. Retrieved December 1, 2002, from http://www.endowment.pwcglobal.com/pdfs/StowersReport0802.pdf.
24. U.S. General Services Administration. Office of Citizen Services and Communications. (n.d.). Retrieved January 2, 2003, from http://www.gsa.gov/Portal/content/orgs_content.jsp?channelId= -13536&contentOID=22916&contentType=1005.