SPI: 'I can't get no satisfaction' - Directing process improvement to meet business needs

Software Quality Journal

Volumn 6, Issue 2, 1997, Pages 89-98

  Reiblein, Susan ^a   Symons, Andy ^b  

^a CAPGEMINI   (France)

^b Origin Intl Projects and Services   (Netherlands)

Author keywords

Business process improvement (BPI); Continuous process improvement; IT strategy determination; Software process improvement (SPI); Software quality

Indexed keywords

CIRCUIT SIMULATION; COMPUTER SOFTWARE SELECTION AND EVALUATION; COORDINATE MEASURING MACHINES; INVESTMENTS; MANAGERS; PROCESS ENGINEERING; SOFTWARE ENGINEERING; SPICE;

BUSINESS PROCESS IMPROVEMENT; CONTINUOUS PROCESS IMPROVEMENT; IT STRATEGIES; SOFTWARE PROCESS IMPROVEMENTS; SOFTWARE QUALITY;

SOFTWARE DESIGN;

EID: 0642363922     PISSN: 09639314     EISSN: 15731367     Source Type: Journal    
DOI: 10.1023/A:1018595531660     Document Type: Article

References (14)

1. CCTA The Government Centre for Information Systems, ITIL - the Information Technology Infrastructure Library. HMSO, London, 1989-96 (several volumes).
2. C. Miller, The Quantum Study, Software Quality Management II (Computational Mechanics Publications, Boston, MA 1995) pp. 475-487.
3. D.S. Hinley and S. Reiblein, A goal-oriented approach for managing software process change, Software Quality Management III, Vol 1.
4. R.S. Kaplan and D.P. Norton, Putting the balanced scorecard to work, Harvard Business Review, January 1993.
5. R.S. Kaplan and D.P. Norton, Linking the balanced scorecard to strategy, Harvard Business Review, January 1996.
6. W.E. Deming, Out of the crisis: Quality, Productivity and Competitive Position (Cambridge University Press, 1986).
7. G-J. Vlasveld, IMPRESS: to plug and improve, Software Quality Management IV, Vol. 2 (SGES Publications, 1995) pp. 53-57.
8. International Organisation for Standardisation (ISO), Guidelines for Auditing Quality Systems, Geneva, Switzerland, 1994. Parts 1-3, ISO 1011-1:1990(E), ISO 1011-2:1991(E), ISO 1011-3:1991(E).
9. TickIT Project Office, Guide to Software Quality Management System Construction and Certification, Department of Trade and Industry/British Computer Society 28 February 1992.
10. W.S. Humphrey, Managing the Software Process (Addison-Wesley 1989).
11. International Organisation for Standardisation (ISO), SPICE - Software Process Improvement and Capability Determination. Study report ISO/IES JTC1/SC7, Parts 1-9.
12. International Organisation for Standardisation (ISO), Model for quality assurance in design, development, installation and servicing, Geneva, Switzerland, 1994. ISO 9001:1994(E).
13. AMI USER GROUP, SEI Process Assessment, AMI (Application of Metrics in Industry) Report, South Bank University, London.
14. Software Engineering Institute (SEI) The Capability Maturity Model (CMM), Carnegie-Mellon University, Pittsburgh, USA, 1993. CMU/SEI-93-TR-24 and -25.