Assessing the effectiveness of performance measurement systems: A case study

Total Quality Management

Volumn 7, Issue 4, 1996, Pages 367-378

  Sinclair, D ^a   Zairi, M ^a  

^a BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0642312794     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544129650034729     Document Type: Article

References (6)

1. BRIGNALL, S. (1993) Performance measurement systems as change agents: a case for further research, Warwick Business School Research Papers, 72, December.
2. DIXON, J.R., NANNI, A.J. & VOLLMANN, T.E. (1990) The New Performance Challenge: Measuring Operations for World-class Competition (Homewood, IL, Business One Irwin).
3. KAYDOS, W. (1991) Measuring, Managing, and Maximizing Performance: What Every Manager Needs to Know about Quality and Productivity to Make Real Improvements in Performance (Cambridge, MA, Productivity Press).
4. LYNCH, R.L. & CROSS, K.F. (1991) Measure Up! Yardsticks for Continuous Improvement (Cambridge, MA, Blackwell).
5. SINCLAIR, D.A.C. (1994) Total quality-based performance measurement: an empirical study of best practice. Unpublished PhD thesis, The Management Centre, Bradford University.
6. ZAIRI, M. (1994) Measuring Performance for Business Results (London, Chapman & Hall).